A man was waiting for Sony to send him a box and a shipping label so he could send his laptop off for repair. Instead, he got sent broken computers from seven other Sony customers. [More]
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Sony Changes PS3 Terms Of Service To Avoid Class-Action Lawsuits
By 9.16.11
When AT&T recently convinced the Supreme Court that a mandatory binding arbitration clause hidden deep in a customer’s terms of service contract was enough to keep said customer from joining a class-action lawsuit against the company, many of us predicted that a number of large companies would follow AT&T’s example, adding arbitration clauses to avoid expensive class actions. And it looks like Sony has opted to go that route. [More]
Sony Has Been Trying To Fix My Laptop For 7 Months And Already Charged Me $1,000
By 7.29.11
John doesn’t exactly have much love in heart for the people at Sony right now. He spent thousands of dollars on a laptop that broke after only three months. Then, he says, someone at the Sony store did further damage — and passed the repair bill on to him, but the absolute last straw is that his laptop still hasn’t been fixed in almost eight months. [More]
EECB To Sony Turns Lemon Laptop Into New Laptop
By 7.28.11
Aaron’s Sony VAIO has failed a few times too many. He faithfully sent it back for repair or had a technician visit his home four times, believing Sony’s promise that the repairs would fix the issue. The last time, it failed during finals week at his college on the East Coast. Sony’s repair depot kept the machine for a month, yet the issue still wasn’t fixed for good. The laptop is now out of warranty, but Aaron had the law on his side. He launched an executive e-mail carpet bomb to some Sony contacts, copying Consumerist. The next day, he heard back from two different people at Sony, offering him a new machine comparable to the one that had failed him. [More]
Sony Sends Technician To Your House To Break Your Computer
By 7.7.11
A functioning touchscreen is an important feature of a touchscreen computer. Yet the Sony VAIO desktop that Frank purchased at a Microsoft store and had shipped to his home on the other side of the country had a faulty touchscreen. Since he was on vacation when purchasing the computer, It was too late for a store return, so he had to deal with Sony. They very helpfully sent someone to his home to fix the computer, but the technician instead broke his VAIO even more, then didn’t show up for the return visit where he was supposed to actually fix the darn thing. [More]
Video Of 25,727 Passwords From The Sony Hack, One Per Frame
By 7.6.11
Stare agog as all the the passwords released in the Sony LulzSec breach race past your eyes in this video. [More]
HasSonyBeenHackedThisWeek.com Does What It Says
By 6.14.11
With hit after hit coming on a regular basis it can be hard to keep track of whether Sony has been hacked this week or not, and it’s easy to tune out. Thankfully, a simple new service has stepped in to make it a lot easier to find out if Sony has been hacked recently. It’s called HasSonyBeenHackedThisWeek.com. [More]
Nintendo's US Servers Hacked, Says No User Info Was Compromised
By 6.5.11
Following in Sony’s unfortunate footsteps, Nintendo announced that their US servers were hacked Sunday, but they say no personal or company information was lost. [More]
Three More Sony Sites Fall To Hackers
By 5.25.11
Sony got hacked. Again. In three different countries. The music giant confirmed that it had to shut down its Sony Ericsson Mobile Communications shopping site in Canada after thieves broke in and stole personal information of about 2,000 customers. [More]
User Names Stolen From Sony Music's Greek Website
By 5.23.11
Although the Sony PlayStation Network is now back online, the entertainment giant seems to be a prime target for hackers: This time, personal data from an unknown number of Sony customers on its Greek website, SonyMusic.gr, has been stolen—and exposed online. [More]
Dim Flick? It's Not The Script, It's Theaters Projecting 2-D Movies With 3-D Lenses
By 5.23.11
If you find yourself squinting at the theater, it might not be because of the standard plot holes and hacky exposition. It could be the lens of the projector. The Boston Globe reports on an unfortunate trend in some big movie chains where rather than swap out the 3-D lens when showing a 2-D moving, they leave it in place. The result can be an almost 85% darker projection, and should have audiences throwing popcorn at the screen. So how do you detect if they’re showing the movie improperly, while still charging you full ticket price? [More]
Sony's PlayStation Phone Comes to Verizon on May 26
By 5.18.11
PlayStation fans, take heart. Your need to game on the run could be satisfied on May 26, the U.S. launch date for Sony’s Xperia Play smart phone–a.k.a. the Playstation Phone. [More]
Sony: No Evidence That Credit Card Info Was Stolen By PlayStation Network Hackers
By 5.13.11
Sony’s PlayStation Network has been down for more than three weeks, during which the company hasn’t been able to definitively state whether or not users’ credit card information was compromised. But in a letter sent to game publishers, Sony writes that it’s seen no proof that such data was hacked. [More]
Sony Breach Could Flood Market With Millions Of Cheap Stolen Credit Cards
By 5.6.11
Some fun (no, not really) potential aftershocks of the Sony Playstation Network breach: The price of buying a stolen credit card number could drop from $5-$10 per to $1-$2 if the hackers flood the market with the 2.2 million credit cards they claim to have access to… [More]
5 Things To Do When A Company Leaks Your Data
By 5.6.11
What should yo do if you’re a victim of Sony’s recent security breaches — or of similar data leaks at other security-challenged-companies? Our clever cousins at Consumer Reports have come up with a set of tips to help you weather the post-hack storm. Top of the list: Accept free credit-monitoring services that the company offers to its customers, but don’t count on them to catch everything. [More]
Security Expert: Sony Knew Its Software Was Obsolete Months Before PSN Breach
By 5.4.11
In congressional testimony this morning, Dr. Gene Spafford of Purdue University said that Sony was using outdated software on its servers — and knew about it months in advance of the recent security breaches that allowed hackers to get private information from over 100 million user accounts. [More]
Sony Not Sure If Credit Card Info Was Compromised During PSN Outage
By 4.25.11
Sony continues to deal with the fallout of its huge PlayStation Network outage, which has not only left 75 million users without access, but which also may have compromised users’ credit card information. [More]
AMC Theaters To Sell Snacks Not Covered In Liquid Fat, Sugar
By 4.6.11
Maybe you like covering your movie snacks (and therefore your insides) in gooey, fatty liquid butter and topping it with a coating of high fructose corn syrup, but for those who don’t, AMC Movie Theaters are going to be offering a healthier option. [More]
