Two more instances of Sprint’s insecure online system:
readers
Wal-Mart Holds Your Credit Card and ID Hostage When You Complain
By 4.14.08
When reader Steve went to Wal-Mart to buy Rock Star for his daughter, he reluctantly presented the cashier with a state issued ID containing just his picture, name and signature. Steve’s job is to consult with law enforcement about identity theft, so he’s more careful than the average bear.
What Happens When You Pay Your $0.19 Amex Bill With 7 Origami Checks?
By 4.13.08
Bad Consumer Smith finally paid off her American Express Optima card after 14 years, but couldn’t believe that Amex tacked on a $0.19 finance charge to her last bill. Smith summoned her lesser angels to work out a fitting response. Here’s what she came up with:
I sent AmEx two checks for a penny each, one for two cents, two for three cents, one for four cents, and one for a nickel.
Target Bungles Wedding Registry, Won't Exchange Duplicate Gifts Without Receipts
By 4.13.08
Target doesn’t accept returns without receipts to keep criminals at bay, but Chrissy recently discovered that their policy also extends to wedding registry gifts. Chrissy and her husband ended up with several duplicate gifts when Target failed to keep track of her registry. Chrissy didn’t want a refund or cash, just store credit, but Target refused to consider any proffer until Chrissy provided receipts. One manager even urged Chrissy to call her wedding guests to ask for their receipts, because in Target’s book, that’s not extraordinarily rude or anything.
This Rodent Skull Does Not Belong In Nutty Cranberry Maple Granola
By 4.13.08
Sabrina bit into a rodent skull and cut her gums while eating a bowl of cereal. The 100% natural, premium gourmet nutty cranberry maple granola she was trying to enjoy was purchased at a Hannaford in Maine and manufactured by Bakery on Main. Aside from selling the rodent skull, both Hannaford and Bakery on Main are handling the situation well.
Verizon Can't Connect Dry Loop DSL To Your New Apartment, Blames You For Moving
By 4.13.08
Verizon assured Erich that he could transfer his dry loop DSL service to his new apartment, but now that he’s moved, they’re telling him he can only receive traditional DSL service with a dial tone. Since Verizon is failing to live up to their contractual obligations, Erich asked to cancel without an early termination fee. Verizon refused to waive the fee, claiming that Erich was at fault for moving.
Spreadshirt Inc. Spares Frat From Dressing Like Girly Men
By 4.12.08
Alvin writes:
I wanted to praise an online company that I happened to order custom printed apparel from. Spreadshirt Inc.or spreadshirt.com is one of many online services that customize shirts for a low price. I have used many of these sites because I graphic design on the side and enjoy putting some of my work on the clothes I wear. I want to let you know of the numerous sites I have used Spreadshirt has shown the greatest consideration of their customers. I made a mistake of getting one of my designs in a “silver” flex print which really ended up being a glittery reflective print. It made my fraternity letters look, lets say less manly. It was at my bad judgment but they were more than willing to redo it for me at no charge. I called them and left a message the night before and I am happy they were willing to call me back the next day. Hopefully, someone would recognize this great company too.
Nice work Spreadshirt! As for Alvin, we think his frat’s pledge class would look just fab in the original sweatshirts.
UPS Breaks, Steals Computer
By 4.12.08
Nick paid the UPS store in Woburn, Massachusetts $600 to ship his computer with insurance to and from England. UPS smashed the computer somewhere along the way and insisted that Nick would need to wait 4-6 weeks for a decision on his claim. After a month, Nick called the UPS store and was told that they needed additional documentation. Another month later, Nick decided to get a new computer and asked for the damaged computer back so he could use it for parts, only to find out that the UPS store had inexplicably shipped it to headquarters, which then delivered it to a stranger in New York named Ken.
Drunk Dell Tech Repairs Laptop With Hammer
By 4.12.08
A boozy Dell tech tried to repair the headphone jack on Andrea’s Inspiron 9100 with a hammer. Andrea’s sense of propriety kept her quiet when Joel arrived reeking of booze and cigarettes, and neither she nor her boyfriend spoke up when he started wielding a hammer to install parts that wouldn’t fit onto the motherboard. Joel ended up cracking the case and putting nail holes through the wrist pad. When he left, Andrea called Dell to complain and asked for a new tech. Who did Dell dispatch? Joel!
Ticketmaster Levies Entirely Believable $327 Per Ticket Convenience Charge
By 4.11.08
Ticketmaster charged reader Keith $655 in convenience charges for two tickets to tonight’s Rangers/Devils playoff game. Of course, the tickets in section 118 cost nothing, but we still won’t give them the benefit of the doubt. Ticketmaster boasts that special brand of evil that wouldn’t object to levying several hundred dollars in convenience charges to a free Raffi concert.
Geek Squad Soaks Your Computer, Blames You
By 4.11.08 — Updated: 3.9.13
Still think using Geek Squad to repair your computer isn’t such a bad idea? That’s what reader Nicole thought when she took her laptop in for a warranty covered repair. The laptop was sent off to a service center, “repaired”, then sent back. She immediately noticed it had the same exact problem and sent it back 48 hours later. This time, she was told the warranty wouldn’t cover it, as the Blue Screen of Death was now being caused by water damage. Nicole pointed out that there wasn’t water damage the first time it was repaired for the exact same problem two days ago. Geek Squad responded by quoting her $775 for the repair. The details, below.
Fancy Feast Pricing Scheme Rewards Those Who Pay Attention
By 4.10.08
Reader T says:
This is regarding something that has always bothered me. While grocery shopping today, I decided I’d better pick up some cat food. I always buy a case of the Fancy Feast 3-Flavor Variety Pack, sliced. That’s the only stuff my cat will eat. I promise, I’ve tried everything else. So, I’m looking over my two choices, which are a 12 pack (4 of each flavor) for $8.29, or $3.684 per pound, and a 24 pack (8 of each flavor) for $17.65, or $3.92 per pound…
This Toys "R" Us Discount Is Of Dubious Value
By 4.10.08
Dylan writes:
I saw this today at the Toy”R”Us store in Elizabeth, New Jersey and though you folks would be interested. This Lego kit (the Exo Force Sentai Fortress Battle Set) has a sign that indicates its original price was $19.99 and that it is on sale for $69.98. The sign helpfully indicates that this is a savings of negative $49.
We’ve seen fifty-cent adjustments in the wrong direction, but fifty dollars? That’s pushing it.
Old Wal-Mart Man Attacks Older Wal-Mart Man With Pricegun
By 4.8.08
A 70-year old Wal-Mart worker beat a 81-year-old fellow employee with a pricegun inside a Florida Wal-Mart.
Dennis O’Brien and John Esposito began arguing Sunday and O’Brien swung at Esposito with the tool in his right hand. Authorities say Esposito suffered a swollen left eye and cuts on his nose and mouth. Esposito said both he and O’Brien worked at Wal-Mart. He would not discuss the nature of their argument. The report says O’Brien told a sheriff’s deputy he acted in self-defense, but security tape showed O’Brien raising his hand first, striking Esposito in the face and then pushing him to the ground. Officials booked O’Brien into the Palm Beach County Jail on aggravated battery charges.
Since they were both employees it couldn’t have been about a receipt check, so I’m really at a loss as to what they could be arguing over.
Gordon Biersch Pinches Your Pennies
By 4.8.08
Gordon Biersch, a small chain of brewery-restaurants, stole a penny from our reader. Consumerist “Punkrawka” used a credit card to hold open a tab at the bar, then closed the with a gift card. Gordon Biersch then passed a one-cent charge onto our reader’s credit card a few days later. More funny than anything else, the bizarre details, inside…
"Red Light Of Death" Xbox Owner Wants Same Extended Warranty As "Red Ring Of Death" Sufferers
By 4.8.08
Though Microsoft bowed to a gamer backlash and gave 3-year warranty protection for the widespread Xbox hardware failure known as “The Red Ring of Death,” it seems another debilitating malfunction, “The Red Light of Death,” hasn’t become enough of a PR fiasco to merit the same treatment. Let’s help it along with reader Steve’s story…
Kraft Stole Idea For "Bagelfuls" From "Bagelers"
By 4.8.08
As several readers have pointed out, Kraft’s new “Bagelfuls” (aka Bagel Twinkies) are not without precedent: A small New York company has been making the same thing, called “Bagelers,” since at least 2003. As depicted in the picture at left, (the company tried to make a splash at the 2004 Teen Choice Awards, scoring pictures and other stars on the red carpet holding boxes of Bagelers. Why it takes $100 million to steal someone’s idea is an answer best left to the masters of corporate America.
Anthem Blue Cross Blue Shield Approves Cardiac Rehab Stay Fit For A Time Traveler
By 4.6.08
In a letter dated March 27, Anthem Blue Cross Blue Shield informed Dona that her father was approved to stay in a cardiac rehab center through March 24. Dona’s mother began planning for her husband’s care shortly before his triple-bypass on March 15. Anthem originally approved the off-site rehab, but changed its mind on March 19, the day before Dona’s father was scheduled to be discharged. With the support of his doctors, he filed an emergency appeal so he could move to rehab the next day. The retroactive approval arrived a week later.
