When it comes to verbal throwdowns, Panera CEO Ron Shaich isn’t shy about expressing how he really feels about the chain’s rivals. Now, he’s challenging fast food executives to eat exclusively from their kids’ menus to prove they really like their own offerings. [More]
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Panera Worker Fired For Calling Customer A “Stupid B***h” On Receipt
By 9.1.17
Of all the phrases one might expect to find on a receipt — “Have a nice day!” “Come again!” — an insulting message is the last thing any customer wants to read. But a Panera Bread worker is now out of a job, after a customer said there was a strongly-worded note left on her receipt. [More]
Panera’s Cups Will Now Tell You How Much Sugar Is In That Fountain Drink
By 8.22.17
Panera Bread’s health crusade continues apace this week: After launching a new “clean” beverage line and posting calorie and added sugars information for its drinks in its stores, Panera will be rolling out new cups that list nutritional information for every beverage it sells. [More]
How Panera Sped Up Ordering And Dispersed Its ‘Mosh Pit’
By 6.2.17
It’s not a good sign when you’re a fast-casual restaurant, and your company’s own chairman wonders whether he should just have just stayed home and had leftovers for lunch instead of driving there. Panera Bread Co.’s Ron Shaich realized that other people would ask themselves the same question, and made changes to the ordering process that are finally paying off. [More]
Panera Sold To Owner Of Krispy Kreme, Peet’s & Caribou For $7.5 Billion
By 4.5.17 — Updated: 5.10.17
Report: Panera Looking At Possible Sale To Starbucks, Domino’s, Others
By 4.3.17
Want a Panera sandwich with a Starbucks coffee? Right now, you’ll have to go to two different stores, but in the future they could be one and the same: Panera is reportedly looking for a buyer, and the coffee giant is apparently on the shortlist. [More]
Panera Launches New ‘Clean’ Beverage Line, Will Post Calorie And Sugar Info At Soda Fountains
By 3.31.17 — Updated: 5.9.17
Panera announced plans today to extend its “clean” food philosophy to its self-serve beverages… sort of. The chain will post calorie and added sugars information on all of its drinks, including soda fountains, perhaps encouraging customers to try a new line of iced teas and lemonades that will launch next week instead. [More]
Panera & Chipotle Are Totally In A Fight Right Now
By 3.29.17
Don’t think fast food companies are taking consumers’ preference for “clean” food seriously? Just look at the war of words that has erupted this week between Chipotle and Panera Bread. [More]
Panera Nixing Artificial Additives In New “Clean Bacon”
By 9.21.16
In its continuing quest against artificial additives, Panera Bread says it’s made some recent changes to its bacon. Before you freak out, company executives want you to know it’ll still taste “bacon-y.” Because we all know there’s nothing worse than un-bacon-y bacon. [More]
Panera Revamps Kids’ Menu To Remove Additives, Sweeteners, Soda
By 8.11.16
What should children eat when the family is out dining at a quick-serve establishment? In the latest front in the kids’ meal wars, Panera has announced a change to its menu for sandwich-lovers in training. The company plans to remove additives and extra sweeteners from its menu for children, and taunted its competitors, many of which are still serving up fries and soda.
[More]
Panera Restaurant Shut Down Due To High Carbon Monoxide Levels
By 7.29.16
When you hear about a restaurant being shut down for a health hazard, you might assume that it’s because of an outbreak of illness, or because someone barfed. A Panera restaurant in Seekonk, MA closed down today to protect everyone after a carbon monoxide leak in the restaurant made 18 customers sick. [More]
Panera Ditching Additives In Ready-To-Eat Products Sold In Grocery Stores
By 6.15.16
Following moves to get rid of all artificial food additives from all the food on its menu by the end of the year and announcing that its entire line of soups was free of those additions, Panera Bread says it will also let go of the artificial colors, sweeteners, and preservatives found in its products sold in grocery stores. [More]
Family Suing Panera Franchisee Over Grilled Cheese With Peanut Butter Served To Allergic Child
By 6.6.16
Generally, you would assume that a grilled cheese sandwich wouldn’t contain any peanut butter, but a family near Boston had a terrible scare when their daughter, who is allergic to peanuts, bit into a grilled cheese sandwich with a dollop of peanut butter in the middle. Now they’re suing the restaurant’s operator over the incident. [More]
Panera Also Serves Up Real Pumpkin In Its Lattes, Keeps Fructose-Laden Soft Drinks
By 8.18.15
Yesterday, the news broke from Starbucks’ global flavored-espresso-beverage headquarters that the coffee chain would be changing its recipe for the classic pumpkin spice latte, and the world was filled with joy or something. But bakery-cafe Panera was feeling left out: they’ve offered a pumpkin spice latte for almost as long as Starbucks, and their version has always included a small amount of real pumpkin. [More]
Customer Claims Panera Soup Came With A Side Of Razor Blade
By 7.1.15
When ordering a cup or bowl of soup from Panera Bread most people would prefer to have a roll or chunk of baguette accompanying their meal. But a Florida woman says her soup came with something extra on a recent lunch trip to the restaurant: a razor blade. [More]
Chick-fil-A, Chipotle Lead In Customer Satisfaction Survey, McDonald’s Brings Up The Rear… Again
By 6.30.15
By now we’re well aware that McDonald’s has struggled to attract and keep new customers in recent years, leading to an all-out overhaul of the fast-food powerhouse. The Golden Arches’ trouble is perhaps most evident this week, as the company clocked in dead last among competition in the American Customer Satisfaction Index, yet again. [More]
Panera Bread Dropping Nearly 150 Artificial Ingredients From Menu This Year
By 5.5.15
Panera Bread’s plan to remove food additives from its menu appears to be taking shape, with the restaurant announcing today that it plans to remove at least 150 artificial ingredients from its menu in the coming months. [More]
Panera Bread Wants To Tape Its Employees While They Make Your Food
By 3.18.15
Over the years video footage of fast food kitchens has surfaced showing employees doing some not-so-pleasant things. But Panera Bread is hoping its own foray into behind-the-scenes footage translates into more accurately prepared meals. [More]
