We’re getting a bit of deja vu over here in Consumerist-land: Four months after an Amazon Web Services (AWS) outage apparently took down most of the internet, another huge hosting company had some issues this morning, making it difficult to access popular sites like CNN, Reddit, and the New York Times. [More]
outage
British Airways Outage Allegedly Caused By Someone Switching Off The Power
By 6.2.17
Over the holiday weekend, tens of thousand of travelers planning to hop their way around Europe were met with some unplanned delays after a systems outage caused British Airways’ operations to come to a screeching halt. Turns out the hundreds of canceled flights were the result of someone simply inadvertently switching off a power supply. [More]
British Airways Finally Flying Again After Major Holiday Weekend Systems Outage
By 5.30.17
Tens of thousands of travelers whose holiday weekend plans included a trans-Atlantic hop or a jaunt around Europe probably met with some unpleasantness this weekend, as an IT problem led to British Airways cancelling hundreds of flights and leaving more than 75,000 passengers in the lurch. [More]
Some TCF Bank Customers Report Issues Accessing Deposits
By 4.3.17
Some TCF Bank customers woke up Monday to find their accounts contained less money than they should have after the bank experienced what it calls “processing delays.” [More]
Several Microsoft Services — Including Xbox Live, Outlook — Suffering Outages
By 3.21.17 — Updated: 5.10.17
Consumers looking to use Microsoft’s Xbox Live, Outlook, and other services are likely having a difficult time this afternoon, as the company is currently suffering an outage. [More]
Square Payment Systems Restored After Two-Hour Outage
By 3.16.17
Some small business owners around the country were doing very little business for a few hours this afternoon, thanks to a widespread network outage for mobile payment system Square. [More]
FCC Investigating AT&T’s Massive 911 Outage
By 3.9.17
Federal regulators are looking into the source of an outage that left millions of AT&T wireless customers in 14 states and the District of Columbia without access to 911 emergency services for several hours on Wednesday. [More]
Bank Of America Experiences Teller System Outage
By 11.22.16
For a few hours this afternoon Bank of America customers may have had a bit of difficulty obtaining funds from their accounts if they prefer to speak to an actual human and not an ATM. That’s because for a short time, the system used by tellers was down. [More]
British Airways Passengers Worldwide Face Delays Due To Airline Systems Glitch
By 9.6.16
It seems that computer-related disaster isn’t just for Americans anymore. British Airways passengers worldwide — including here in the U.S. — are being hit with delays after a systems glitch took out its check-in systems overnight. [More]
Local Governments Say AT&T, Verizon Aren’t Paying 911 Fees
By 8.9.16
In much of the country, local 911 call centers are funded from mandatory fees of around $1/line placed on phone bills. However, recently filed lawsuits allege that AT&T, Verizon and others are slashing the 911 fees they charge business customers, resulting in hundreds of millions of dollars uncollected. [More]
Comcast Customers Report Nationwide Phone Outage
By 7.12.16
If you happen to be a Comcast voice subscriber and were planning to make a barrage of calls today, you’re probably have a difficult time going about your business. That’s because Comcast appears to have been hit with a wide-ranging outage of its phone service. [More]
Yesterday's T-Mobile Outage Affected 2 Million Users
By 11.4.09
Boy, T-Mo is on a roll lately. First they gave Perez Hilton fits by losing his Sidekick info, then, presumably in a misguided attempt to make up for it, they began showing boobs to one of our readers (they are still investigating), and now as an encore — a massive outage.
Netflix Refunds Your Money Without You Even Asking
By 9.1.09
If other companies were smart, and they mostly aren’t, they would adopt Netflix’s strategy of having periodic outages then apologizing and offering credits without their customers having to do anything. Whenever this happens (as it apparently did on August 30) we get a flood of delighted emails from their customers, many of whom didn’t even notice the outage in the first place.
Alltel Service Down For All Of Minnesota?
By 1.28.08
According to two frustrating calls to Alltel I made yesterday and today, service is down for all Minnesotans. When I called yesterday and spoke to technical support, the representative was unable to tell me if I would receive any compensation for the time their service was down (she suggested I call customer service and ask them. “Aren’t I speaking to customer service?” I asked. “No, this is technical support.” Helpful.)
Skype Outage Affects Millions Of Users
By 8.16.07
Skype went down early this morning because on an unspecified “software problem.” According to Skype’s website, the outage may last from 12 to 24 hours.
Cingular's Blackberry Users Can Request Credit For Service Outage
By 4.21.07
If your beloved Blackberry runs on Cingular’s network, you may be entitled to a one day service credit. For power users, the refund might be worth up to $2.50. That is not as good as a new girlfriend, but it is something.
Your Blackberry Isn't Working
By 4.18.07
WNBC is reporting a major Blackberry outage that affects 100% of the Blackberries in the US.
