Not content with its recent push into groceries with the purchase of Whole Foods, Amazon is now expanding its efforts in restaurant delivery with a new partnership that could allow customers to order from chains like Shake Shack, Chipotle, and Applebee’s online. [More]
online ordering
Chipotle Revamping Online Ordering With “Smarter Pickup Times”
By 2.21.17
Last fall, Chipotle said it would begin making improvements to its online ordering system as a way to entice customers to return to the fast casual restaurant following its public bout with food borne illnesses. Now, four months later, the company is finally implementing some of those changes and reducing online order wait times. [More]
Taco Bell Rolls Out New Website For Online Ordering Without The App
By 9.28.15
Upon hearing the news that Taco Bell customers can now order and pay for food online by way of a new website, you might have some questions: Doesn’t Taco Bell already have an app for ordering and paying ahead? And doesn’t it already have a website? Yes and yes, but now the two things have become one. [More]
Safeway To Refund Customers $30.9M For Online Ordering Overcharges
By 9.1.15
Nearly nine months ago, a federal court in California ruled that Safeway must refund customers the amount of money they were overcharged when the company broke its own terms and conditions by marking up prices of items ordered online. We finally know how much the supermarket chain will hand over: about $30.9 million. [More]
Target To Test Program That Gives More Specific Delivery Window For Online Orders
By 8.19.15
Back in February, Target upped its shipping game by reducing the amount of money consumers had to spend to qualify for free shipping from $50 to $25. Now the big box retailer is taking its quest to attract more online shoppers a step farther, by testing a system that better pinpoints just when customers can expect deliveries to appear at their doorstep. [More]
Study: Ordering Pizza Online Adds Up When It Comes To Calories And Cash
By 8.6.15
The appeal of ordering food online is obvious — it’s easy, you don’t have to talk to anyone and it’s perhaps less likely that your order will get screwed up with the list of toppings, extras or instructions entered in with your own two hands. But summoning grub with the touch of a button, especially ordering pizza, really stacks up the calories and drains the wallet, a new study says. [More]
Starbucks Mobile Ordering Expands To Washington And Idaho
By 3.10.15
If you’re dreaming of the day that you can order and pay for your Starbucks beverage with no human interaction whatsoever, you’re apparently not alone. Customers have been asking for the ability to order in advance from the mobile app for as long as Starbucks has had a mobile payment app, and the test is expanding from just one city to two states. Starbucks says that it should go national later this year. [More]
Walmart CEO: 10% Of Mobile Online Orders Placed From Inside Our Stores
By 12.4.14
Have you placed an online order from a store while you were standing in one of their brick-and-mortar locations? In an interview with CNBC (Warning: auto-play video), Walmart CEO Doug McMillon said that the company’s analysis shows something interesting about how customers shop using their smartphones. 10% of orders placed on mobile phones are actually placed while customers are standing inside the store. Is it because the items they really want are out of stock? Are online prices lower? McMillon doesn’t say. [CNBC]
Walmart’s Online Grocery Order Pickup Center Is Here
By 10.1.14
It looks like a lime green gas station, but the new Walmart store concept in the chain’s hometown of Bentonville, Arkansas doesn’t fill your gas tank: it fills your car with groceries. Announced earlier this year, Walmart Pick-Up Grocery opened on Monday, combining Walmart prices with the experience of not needing to get out of your car. [More]
Would Pre-Ordering Your Starbucks Be Convenient Or Just Make People Hate You?
By 3.13.14
We’re a society largely based on convenience, and quick service is alway welcomed, right? And many of us make a daily trip to Starbucks, without which we’d be unable to function. Starbucks customers tired of waiting in line for their caffeine fix would understandably be excited to hear about Starbucks’ plan to introduce mobile pre-ordering, but is it a holy grail or a Pandora’s box? [More]
GrubHub And Seamless To Form Food Delivery Supercompany
By 5.20.13
GrubHub and Seamless Web are two of the biggest players in the growing online food-ordering industry, catering to those of us who would rather not deal with looking up menus then going through the ritual of reciting our orders over the phone. Today, the two companies announced their intent to merge and save people the hassle of having to toggle between the two sites when they can’t decide what to order. [More]
Toys R Us Takes Holiday Toy Orders, Then Ignores Customers
By 11.30.12
Yesterday, we shared JC’s sad story about the Little Tikes pizza oven he ordered from Toys R Us that is stuck in the bowels of the Toys R Us ordering apparatus with no explanation. He ordered that kitchen much earlier than most customers, but he’s not alone in wondering where his order went. In Jen’s case, she just went ahead and ordered the same item cheaper from another vendor, but couldn’t get through to TRU to cancel her original order. [More]
Pizza Hut Throws Away Your Online Order And Sends You Home
By 2.25.10
Reader Jason says he ordered a pizza through Pizza Hut’s website. Everything went through fine, except when he showed up to get the pizza they told him they’d thrown it away because they stopped doing carry-out orders at 10. He says he ordered the pizza at 9:50 and the website confirmed his pick-up time of 10:19. [More]
UPDATE: Campusfood's "Service Fees" Disappear …Or Do They?
By 5.1.09
Remember the new “service charge” imposed on orders by Campusfood.com that we posted about earlier this week? Well, um, you people must have complained. Because it’s gone. UPDATE: From the Web site. And the checkout screens. But they’re still charging it.
