Four months ago, Steve bought one of the very last Nexus Ones. Remember? The Google-designed phone that was supposed to change the entire mobile phone industry and instead just showed the world that Google didn’t know how to sell tangible objects? Its successor, the Nexus S, has arrived, but it seems that late Nexus One adopters like Steve can only exchange their defective devices for another refurbished Nexus One. This would be acceptable if HTC hadn’t sent Steve three defective phones in the course of a month. [More]
nexus one
New Google Phone Whispers Targeted Ads In Your Ears
By 5.18.10
So this is how Google is going to make the Nexus One work: Advanced voice-recognition technnology will whisper targeted ads directly into your ears, reports The Onion. [More]
Google Closes Nexus One Online Store After 4 Months
By 5.15.10
Poor Google, it hasn’t been a very good week for you, has it? First we talked about how you accidentally tapped into WiFi info with your Street View cars, and now you’ve been forced to close your online Nexus One phone store after only four months. Does somebody need a hug? [More]
Google Kills Nexus One For Verizon, Says Get An HTC Incredible Instead
By 4.28.10
If you’ve been waiting for the Nexus One to hit Verizon, you can stop waiting. The HTC Droid will take the place of the Nexus One on the Verizon network, Google announced via a blog post Monday. It’s supposed to support better multi-touch sensors, so, win? Perhaps given the customer service issues that arose after the initial Nexus One launch – they didn’t even offer any phone support at first – Google decided it would be better to get out of the retail business. [Google via PhoneScoop] [More]
Make Sure You Know Which Version Of Android Is On That Phone Before Buying It
By 3.15.10
That brand new smartphone you want to buy may not be running the latest version of Android, reports Wired, and the manufacturer or cellular provider might like it that way. It costs money to push updates out to existing customers, assuming the hardware is compatible. Besides, carriers can charge extra fees for add-on services (like turn-by-turn navigation) that newer Android OS versions include free of charge. Check out Wired’s article for a comparison chart of the Android version on each handset. [More]
Google Opens Phone Support For Nexus One Customers
By 2.10.10
Hey look, Google has finally decided to take selling smartphones seriously! After initially trying to treat Nexus One owners like Gmail users who’d locked themselves out of their accounts, the company finally admitted it might be good to have actual people on hand for troubleshooting. If you’ve got a Nexus One problem that T-Mobile can’t solve, call 888-486-3987 (888-48NEXUS). The line is open from 7am-10pm ET. [More]
Huge Nexus One ETF Magically Shrinks As FCC Investigates
By 2.9.10
The Washington Post is reporting that the ridiculously huge ETFs for the Nexus One are magically shrinking as the FCC continues to investigate the fees. Google has shaved $200 of the “equipment recovery fee” it charges if a customer breaks their contract with T-Mobile after a 14-day trial period. [More]
HTC Says They're Shipping My New Nexus One: I Don't Believe Them Anymore
By 2.4.10
The launch and early customer support of the Google’s Nexus One phone, manufactured by HTC, has been a bit problematic. But let’s try some optimism! Maybe now that the early hype has died down and HTC has had some time to get used to the situation, warranty replacements will take place in a timely fashion! Or…well, as reader Michael writes, evidently not. Update: Thanks to this post, Michael’s new phone is on its way. [More]
Google Not Done Yet With Direct-To-Consumer Phones, According To Motorola
By 1.28.10
Motorola told its investors today that it’s working on building an Android phone for Google to sell directly to consumers alongside the HTC-built Nexus One. There are no other details yet, other than that it should be released in 2010, according to Motorola’s co-CEO Sanjay Jha. [More]
Nexus One @%&#! Censors Voice-To-Text Messages
By 1.26.10
Early adopters of Google’s Nexus One phone can’t catch a break. First, some overpaid. Then customers reported iffy 3G. And at least one had problems getting a dead phone replaced. It’s enough to make you scream obscenities at your phone. Don’t bother. Google has included an odd feature as part of the phone’s voice-to-text function: When it transcribes speech, it automatically censors any curse words you utter. F*&k!
Lack Of Google/HTC Customer Service Is Problematic
By 1.20.10
The Google/HTC Nexus One has been out for two weeks now, but the poor customer service vortex has sucked in many Consumerist readers, devouring their access to a functional phone, as well as their 14-day grace periods for returns. [More]
Apparently, Replacing A Dead Nexus One Is Too Hard For HTC
By 1.16.10
Prashant loves Google’s software products and open policies, and decided to purchase a Nexus One on the very first day they hit the market. He writes that the phone he purchased was dead, and handset manufacturer HTC keeps making promises to send a handset that they never actually send. [More]
T-Mobile Offers $100 Refund To Customers Who Weren't Offered Original Nexus One Upgrade Price
By 1.15.10
If you’re already a T-Mobile customer and you bought the new Google Nexus One phone recently, you know firsthand that you had to pay $100 more than new customers. Today T-Mobile announced that they’re dropping that heavily criticized price, and will be refunding $100 to customers who paid $379 for the phone before January 14th. [More]
Google And T-Mobile Will Charge Up To $550 To Break Your Nexus One Contract
By 1.13.10
If you’re interested in the new Google/HTC Nexus One smartphone with a T-Mobile contract and can look past the problematic 3G access and buck-passing technical support, that’s great. Just, before you go through with the purchase, make sure you really, really like the phone and the service. Because, according to the Android fan site Phandroid, T-Mobile and Google have partnered up to charge you as much as $550 in “equipment recovery” and early termination fees. Update: T-Mobile has confirmed that they will be charging their own ETF on top of Google’s fee. [More]
Nexus One Users Getting The Runaround From T-Mobile, HTC
By 1.12.10
So if your Nexus One isn’t working… Who do you call? We think the answer is Ghostbusters, because it’s sure as hell not Google — and according to InformationWeek, it is also not T-Mobile or HTC. [More]
Nexus One Users Say T-Mobile 3G Is Hard To Access
By 1.11.10
Apparently quite a few Nexus One users are having a hard time getting their new phones to connect to T-Mo’s 3G network. Instead, according to InformationWeek, they are getting bounced down to the slower EDGE network. [More]
Google Names Phone After Blade Runner, Irritates Copyright Holder
By 1.6.10
Phillip K. Dick wrote a book called “Do Androids Dream of Electric Sheep?,” which is too long to put in the title of this post, but was adapted into the film Blade Runner (which is awesome.) In this book, the android model in question is called the “Nexus-6.” Google’s phone, which runs an operating system called “Android” is called the “Nexus One.” This has pissed off Phillip K. Dick’s daughter. [More]
Should You Search For The Google Nexus One?
By 1.5.10
Google has just rolled out is “iPhone Killer,” the Nexus One, and while the tech world may be gushing over the phone’s sleek figure, 5 megapixel camera and fast processor, we only care about one thing: can it play Doom? No, wait, strike that. The real question is: What does this do that last week’s hot Google phone — you remember, that Droid thing — couldn’t do? And why the heck should I buy a phone from a search engine company? [More]
