Keith bought a Nexus One phone, which broke within four months. He submitted a repair order to HTC, which said it would put him on an express track and take care of him within 5 business days. He said goodbye to his phone June 23, and the only “express”-ion he’s got is his bitterness.
If you need to reach upper management at handheld manufacturer HTC because of some intractable issue with their device that regular customer service can’t or won’t solve, consider lofting a well-crafted letter over to some of these folks:
Timothy copied Consumerist on his EECB to Verizon. While he likes his new HTC Droid Incredible a lot, he’s deeply disappointed in how many applications the phone shipped to him with. “Effectively, we are paying you for the privilege of having to repeatedly be harassed by your adware,” he writes. Do you agree, or is Timothy overreacting?
If you’ve been waiting for the Nexus One to hit Verizon, you can stop waiting. The HTC Droid will take the place of the Nexus One on the Verizon network, Google announced via a blog post Monday. It’s supposed to support better multi-touch sensors, so, win? Perhaps given the customer service issues that arose after the initial Nexus One launch – they didn’t even offer any phone support at first – Google decided it would be better to get out of the retail business. [Google via PhoneScoop]
Hey look, Google has finally decided to take selling smartphones seriously! After initially trying to treat Nexus One owners like Gmail users who’d locked themselves out of their accounts, the company finally admitted it might be good to have actual people on hand for troubleshooting. If you’ve got a Nexus One problem that T-Mobile can’t solve, call 888-486-3987 (888-48NEXUS). The line is open from 7am-10pm ET.
The Washington Post is reporting that the ridiculously huge ETFs for the Nexus One are magically shrinking as the FCC continues to investigate the fees. Google has shaved $200 of the “equipment recovery fee” it charges if a customer breaks their contract with T-Mobile after a 14-day trial period.
The launch and early customer support of the Google’s Nexus One phone, manufactured by HTC, has been a bit problematic. But let’s try some optimism! Maybe now that the early hype has died down and HTC has had some time to get used to the situation, warranty replacements will take place in a timely fashion! Or…well, as reader Michael writes, evidently not. Update: Thanks to this post, Michael’s new phone is on its way.
Early adopters of Google’s Nexus One phone can’t catch a break. First, some overpaid. Then customers reported iffy 3G. And at least one had problems getting a dead phone replaced. It’s enough to make you scream obscenities at your phone. Don’t bother. Google has included an odd feature as part of the phone’s voice-to-text function: When it transcribes speech, it automatically censors any curse words you utter. F*&k!
The Google/HTC Nexus One has been out for two weeks now, but the poor customer service vortex has sucked in many Consumerist readers, devouring their access to a functional phone, as well as their 14-day grace periods for returns.
Prashant loves Google’s software products and open policies, and decided to purchase a Nexus One on the very first day they hit the market. He writes that the phone he purchased was dead, and handset manufacturer HTC keeps making promises to send a handset that they never actually send.
If you’re already a T-Mobile customer and you bought the new Google Nexus One phone recently, you know firsthand that you had to pay $100 more than new customers. Today T-Mobile announced that they’re dropping that heavily criticized price, and will be refunding $100 to customers who paid $379 for the phone before January 14th.
So if your Nexus One isn’t working… Who do you call? We think the answer is Ghostbusters, because it’s sure as hell not Google — and according to InformationWeek, it is also not T-Mobile or HTC.