As you’re probably well aware, Consumerist is part of the Consumer Reports organization, so when CR wants to talk to folks about new features or enhancements to its products, they want to include Consumerist readers, whether or not they are familiar with Consumer Reports. [More]
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Hey You! We’re Looking For Consumerist Readers To Share Their Thoughts On Consumer Reports
April 20, 2016
Fun With Surveys: Consumerist And Consumer Reports Need Your Help
By 8.21.15
ATTENTION: Do you like Consumerist? Do you want to help us? Do you have 30 minutes? Do you have lots of valuable opinions? CLICK HERE TO TAKE SURVEY. Your help keeps the site ad-free! [More]
eBay Seller Freaks Out And Sues Customer Over Bad Feedback That’s Actually True
By 4.16.13
An eBay vendor shipped their customer’s package with insufficient postage by mistake. That’s not ideal, but it happens. The customer, upset that she owed extra postage, left negative feedback on eBay. That may have been an overreaction, as she could have asked for a refund instead. Again, not ideal, but that happens. What doesn’t usually happen is the seller filing a lawsuit seeking damages from the customer and eBay. [More]
Would You Take A Bad Amazon Marketplace Review Down For A Refund?
By 4.14.11
T. ordered a replacement power adapter for his MacBook from an Amazon Marketplace seller. He was under the impression that it was a genuine Apple product, but the $35 price tag probably should have been an indication that it wasn’t. The item arrived, worked okay, and then T. accidentally broke it. Two months after he left a tepidly negative review, he heard from the seller, offering a refund to encourage him to remove his negative feedback. Coincidentally, the seller had received a huge increase in negative feedback in the period since T’s purchase. What would you do? [More]
Amazon Takes My $1200, Sends Back Flurry Of Form Letters
By 3.9.11
One of the problems with selling online is that you can’t make your customers leave you feedback or ratings. You can remind them, offer discounts on their next purchase, and some shady vendors even try to bribe customers for food feedback. What you can’t do is force customers to leave you feedback, good or bad. Mike is a very small-time Amazon Marketplace seller, having sold seven items in the last four years, and none of the buyers have left him any feedback. He recently sold an expensive camera lens, and now Amazon has frozen his account because [More]
Check Your Financial Health In Two Minutes
By 8.26.09
Is there anything more entertaining than having a website assign a letter grade to your financial status? Yes, but whatever it is, it would likely involve spending money you don’t need to spend, at least not if you want to get a good grade. Unlike in-depth financial evaluation tools, Money’s “Your Financial Health” widget just asks for big picture numbers that you can probably enter without needing to open up your budget or spreadsheet app—so it only takes a couple of minutes for you to find out how worried or proud you should be.
Amazon Introduces Packaging Feedback
By 4.10.09
Is Amazon trying to kill off our “stupid shipping gang” tag? Alex wrote to us today to point out that now there’s a new “Packaging Feedback” link under your “My Account” page on their site. Among other things, you can leave feedback on the size of the box relative to what’s inside.
Yum! Wants Feedback Only From Ancient Ones, Mummies, Civil War Veterans
By 3.30.09
Want to provide some feedback to Yum! Brands, the company behind KFC, Pizza Hut, Taco Bell, Long John Silver’s, and A&W Restaurants? No matter how old you are—they go back as far as Jan 1st, 1906—they’ll tell you that you’re too young to use the “Contact Us” part of their website. Yum! is in it for the long haul, and they don’t need a bunch of jibber-jabber from hooligans like you.
By 10.24.08
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A man in the UK has been sued by an eBay seller for leaving negative feedback. [Daily Mail] (Thanks, Everyone!)
Backlash: United Drops Plan To Ax Hot Meals On International Flights
By 9.2.08
United Airlines said it would listen to feedback from customers about its proposed plan to ax hot meals for coach passengers on international flights… and it did. The company has decided not to go ahead with the plan. Reader Jason forwarded us the following email from Graham Atkinson, United’s Chief Customer Officer.
This BMW Dealership Doesn't Handle Criticism Well
By 6.14.08
David had a pretty bad experience when he purchased his Mini Cooper from Brecht MINI/BMW in Escondidio, California last year: “Salesman Luis blatantly lied to me about the car’s future routine service requirements,” their employees wouldn’t help him schedule that service, and “they were completely unresponsive when I mentioned these problems to Brian, the service department representative.” When a MINI USA customer service rep called him for a follow-up review last week, he was honest about the level of service he received. That didn’t sit well with Brian over at Brecht, who left David a terse, oddly worded voicemail a few days later.
Everydaydeals Bribes User To Remove Neutral Feedback
By 5.27.08
After receiving two defective “new” headsets and a third one that was missing packaging materials, Lance left EveryDayDeals neutral feedback. EverydayDeals then offered to give Lance a partial refund, but only if he withdrew his non-thumbs-up feedback. Lance’s email, and EveryDayDeals bribe note, inside…
Australian TV Investigates, Uncovers Pattern Of Abuse At "Rude Feedback" Restaurant
By 2.25.08
Apparently, the email has caused such an outpouring of similar customer service stories that the restaurant is actually closed.
Restaurant Gives Patron Feedback
By 2.11.08
Here’s proof that bad customer service, like haggling and buyer’s remorse, is a universal human condition. A woman in Brisbane, Australia saw an ad for 50% off the bill at Casa Flamenco, a local restaurant, so she and some friends went out for dinner. The experience wasn’t good—untrained waiter, mediocre food, small servings, long wait time, and despite the half-off coupon the meal was surprisingly expensive for the value. The woman—a restaurant marketer—wrote a polite email to the restaurant with some professional feedback and suggestions on how to improve service.
eBay Feedback Destroys Businesses
By 8.10.06
When Kiel Sturm, an online stone retailer, sold a piece of smoky quartz over eBay for $2.33, it turned out to be a business destroying transaction. “F MINUS MINUS MINUS MINUS! WOULD NOT DO BUSINESS AGAIN!” was the gyst of the feedback left.
Diesel Shoes Comment Card Is Whimsical Beyond Comprehension
A reader sent in this scan of a comment card found with a pair of Diesel shoes. “I wonder what the purpose of this is?” the reader mused. I wonder, too. Unrestrained whimsy? Prank? Rogue employee who is now either confined to a psychiatric facility or has a book contract?