Marco wrote a script to tease out the most commonly appearing words in 1 and 5 star App store user reviews and found some interesting trends. Among them, the word “useless” is surprisingly popular for 1-star reviews, and it’s often for pretty narrowly defined reasons. [More]
customer feedback
Zagat Releases First Cellphone Carrier Survey Results
By 1.15.10
Zagat, the popular consumer feedback-based restaurant review guide, now reviews wireless carriers as well, and they’ve released rankings on the four national carriers. The company surveyed 2,319 wireless consumers and then created Zagat-style scores in a variety of categories. Here are some of the highlights. [More]
Amazon Introduces Packaging Feedback
By 4.10.09
Is Amazon trying to kill off our “stupid shipping gang” tag? Alex wrote to us today to point out that now there’s a new “Packaging Feedback” link under your “My Account” page on their site. Among other things, you can leave feedback on the size of the box relative to what’s inside.
Diesel Shoes Comment Card Is Whimsical Beyond Comprehension
A reader sent in this scan of a comment card found with a pair of Diesel shoes. “I wonder what the purpose of this is?” the reader mused. I wonder, too. Unrestrained whimsy? Prank? Rogue employee who is now either confined to a psychiatric facility or has a book contract?