We’ve gone over this in the past: if you receive a package in the mail that you didn’t order, it’s yours to keep. You’re under no obligation to send it back or to pay for it. Things are a little different, though, when you receive something illegal on your doorstep. Say, eleven pounds of marijuana. [More]
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When You Receive 11 Pounds Of Marijuana You Didn’t Order, You Should Probably Tell Someone
By 6.3.13
Without An Address, FedEx Still Tracks Me Down In Tokyo
By 5.9.13 — Updated: 1.9.14
Jeff is an American who currently lives and works in Tokyo, Japan. Tokyo is a dense and baffling city, and his bank, USAA, created a huge problem when they sent him a check using FedEx but sort of forgot to include his street address. In a city of millions and in a neighborhood of 300,000, FedEx’s challenge was to find one foreign dude. They could have just sent the envelope back to USAA. Instead, they accepted the challenge and got the package to Jeff before the original delivery estimate was up. [More]
FedEx Now Allows You To Pay Extra For 2-Hour Delivery Window
By 4.23.13
Sick of taking off all day from work waiting for a FedEx delivery? Today, the company launched a new program called FedEx Delivery Manager that allows you, along with other free options, to pay extra to have your shipment delivered within a two-hour window, or have it delivered somewhere else. [More]
Worst Company In America Round 2: FedEx Vs. Time Warner Cable
April 1, 2013
It’s time to see which annoys you most: Packages that disappear into the ether, or cable installers who just never show up. [More]
Meet Your Worst Company In America Not-So-Sweet 16!
March 27, 2013
Last week, 32 terrible titans of industry stepped on to the blood-stained mat of WCIA Death-and-Dismemberment Arena, but only 16 remain in this bestial battle royale to take home the treasured Golden Poo. [More]
Worst Company In America Round 1: UPS Vs. FedEx
March 27, 2013
The final match of Round One delivers the one-two punch of FedEx and UPS, both of whom were scheduled to fight earlier but had to reschedule because they were running late. [More]
Lawsuit: FedEx Accidentally Delivered Box Of Drugs To Me, Gave Intended Recipient My Address
By 2.28.13
A woman in Massachusetts is suing FedEx, alleging that the shipping company mistakenly delivered a box containing marijuana to her address, then proceeded to provide her name and address to the package’s intended recipient. [More]
FedEx Driver Can’t Read Street Signs, Shrugs
By 1.7.13
You’d think that before getting hired as a FedEx driver, someone would check to see whether you have certain skills. Such as the ability to read street signs. The driver serving Charlie’s neighborhood lacks this key skill. That, or he confuses street names very, very frequently. [More]
FedEx Delivers iPad Mini, UPS Grinch Shows Up & Swipes My Daughter’s Christmas Gift
By 12.21.12
All it takes is one little bit of surveillance footage to bust a Christmas Grinch, but in this case he wasn’t coming down the chimneys of fictional Whoville to steal presents. A Houston man’s home security camera caught a UPS employee dropping off one package at the door before taking an iPad Mini that FedEx had delivered only hours earlier. [More]
Hundreds Of FedEx Packages Missing After Driver Kicks Them Out Of His Truck
By 12.17.12
If you live in the area of Papillion, Nebraska, and you’ve been waiting on a FedEx package for a couple weeks now, you’re not alone, after a driver for the delivery service decided to simply dump hundreds of parcels in the road. [More]
FedEx Employee Says Company Knew It Was Overcharging Customers, Didn’t Care
By 12.12.12
As part of a class action lawsuit alleging that FedEx has been overcharging its business and government customers for years, an unsealed email from an employee claims that not only did the company know it was doing so, it even overcharged itself for sending packages to its own headquarters. Go on, shake your head in disbelief. [More]
When Customs Seizes The Cocaine And Meth You Sent Via FedEx, Don’t Call And Ask Why
By 11.30.12
In general, we support complaining to a company when you didn’t get what you paid for, no matter how small the amount. It’s only fair. Even we have to admit, though, that a California man might have been better off not calling to check on the whereabouts of the packages he sent through FedEx to the Philippines. Law enforcement is glad that he did, though. Prosecutors say that the boxes contained three kilograms of methamphetamine and one hundred grams of cocaine. [More]
FedEx SmartPost Package Takes A Week To Tour Southern California, Tantalizingly Near My House
By 11.13.12
Tim’s new shirt from Teefury didn’t have to go very far. It just had to make a short trip across the Los Angeles hypermetroplex. But somehow the eventual delivery service that is FedEx SmartPost couldn’t get the package to go in a straight line, which meant that it took a meandering route around the area. Really, they could have put the shirt in a cardboard tube and rolled it to Tim faster. [More]
FedEx Knows I Need To Send 9 Boxes To My New House, Suspends My Account
By 11.2.12
Ann and her family are going through a series of moves–first an international one, from England to the United States, and then a domestic one, from Florida to Vermont. Though precisely why she needs FedEx to come pick up a bunch of large boxes from her house is almost irrelevant. The problem is that they won’t. She sent this plea for help to a few executive addresses, but has heard nothing back yet. [More]
FedEx Driver Can’t Be Bothered To Walk Up To My Door So Just Leaves The Package In My Car
By 10.30.12
Consumerist reader Robert has gotten used to the fact that his FedEx delivery man just doesn’t like walking up to his door. As such, he isn’t surprised that he heard the truck pull up recently and went outside to find an empty stoop. He checked the tracking number and sure enough, the package had allegedly been delivered. Sometimes packages would end up at his front gate but alas, nothing. Time to do some investigative work! [More]
FedEx Hiring 20,000 Seasonal Workers To Deal With Upcoming Holiday Rush
By 10.22.12 — Updated: 10.24.12
Tis the season to sit at home and click, click, click buy and send presents to loved ones around the world. This year, FedEx is expecting even more shipping traffic than it did last year and as such is hiring 20,000 seasonal workers to help make things run smoothly. [More]
FedEx Office Requires Business ID To Pick Up Package, Says I Can Just Make One Up
By 10.19.12
Stepping into Consumerist reader Steve’s local FedEx Office outlet is like falling down the rabbit hole into Wonderland, where a package is simultaneously delivered and en route and where security measures require you to show ID in order to pick up a package, but anyone is free to fabricate that ID even though FedEx knows it’s fake. [More]
So I Guess UPS Has Just Stopped Delivering To My House?
By 10.10.12
Since signing up with UPS My Choice a couple months ago, Consumerist reader Stephanie has seen her UPS service slow down, first delivering 2-day packages on the third day, and for the last few weeks, simply not delivering at all. [More]
