Derek didn’t expect all that much from KFC. He picked up a chicken pot pie for a lunch treat, and brought it back to work. He found that it had what he calls “an extremely strong chemical smell and taste,” and wasn’t about to eat the pie. He’s not upset about the foul-tasting pot pie: he got on with his life. What he finds disappointing is that he reported it to KFC using the form on their web site, then called them on the phone, and received no response. Why bother having a form at all? Why bother having a customer service number if all the representatives are authorized to do is shrug? [More]
fast food
No Coupons, No Games At Our Super Sad Neighborhood Burger King
By 9.4.12
Fast-food restaurant promotions exist to get customers in the door and to keep them coming back. When Steve and his wife showed up at their regular Burger King for a tasty dinner of Whoppers, they brought along a coupon they had printed from Burger King’s website. It turned out that their local franchise couldn’t accept that coupon. Okay. They could deal with that. It was when the cashier talked up a different promotion, then explained that the restaurant was actually out of game pieces for that promotion, that Steve became annoyed enough to write to Burger King corporate. [More]
Taco Bell Has Sold 200 Million Doritos Loco Tacos, Plans More Flavors
By 8.29.12
Americans really, really love Doritos. We also love fast-food tacos. Therefore, it’s only logical that we should love Taco Bell’s nacho cheese-ish Doritos Loco tacos. After a $75 million advertising barrage, the chain has now sold 200 million of these spectacularly popular tacos. That’s, what, one million hungry stoners fed? [More]
I Want My Trans Fats Back: Consumerist Readers Speak Out About Recipe Changes
By 8.10.12
Last week, we asked you, the members of the Consumerist Hive Mind, what prepared food items you’ve abandoned or fallen out of love with due to a recipe or ingredient change. What we learned from reading the responses: Consumerist readers love their junk food almost as much as Consumerist editors do. [More]
It's Time To Get Our Discount Back On At Fast Food Restaurants After A Lackluster Summer
By 8.10.12
The restaurant business, particularly fast food and casual dining, is feeling some heat after putting the kibosh on offering customers sales this summer, and it seems set to bring back discounts and other offers to lure in patrons again. This, at a time when food costs are set to rise. But hey, whatever gets those golden customers coming through the door, right? [More]
McDonald's Tries To Open Up The Elusive 2 To 5 A.M. Breakfast Market
By 8.7.12
I do most of my writing between 2 A.M. and 5 A.M. Even if I wanted to, I couldn’t drive over to the nearest 24-hour McDonald’s and order up an Egg McMuffin or a breakfast burrito right now. Breakfast food in the most wee hours of the morning? Who could imagine such a wondrous thing? McDonald’s, of course. They’re currently testing out very, very early breakfast service at their 24-hour locations in Ohio. [More]
Berating A Chick Fil-A Employee On Video Is Not A Good Way To Get Your Point Across
By 8.2.12
As we’ve mentioned before during this whole Chick fil-A standoff thing, it’s the fast food chain’s employees who have been unfairly drawn into a cultural tug of war. For example, there’s the Tucson, AZ, executive who thought it would be a hilarious idea to post a video of himself berating a Chick fil-A staffer. Not only did he fail to effect any change, he’s the one who is now out of a job. [More]
What Recipe Changes Have Turned You Off A Favorite Food Item For Good?
By 8.1.12
It’s probably happened to most of you at some point in your eating experience. You go to bite into — or take a sip of — an item you’ve come to really enjoy, only to find there is, say, more salt, or less chocolate, or just some new ingredient. And with that, the relationship is over… [More]
Bloomberg Comes Out Against Boston & Chicago Mayors’ Anti-Chick-Fil-A Messages
By 7.27.12
While New York City Mayor Michael Bloomberg is a supporter of same-sex marriage, he says he disagrees with the way some of his fellow mayors have responded to the ongoing Chick fil-A controversy. [More]
Want Chick Fil-A Taste Without The Controversy? There’s A Recipe For That
By 7.19.12
Lots of people love the taste of Chick fil-A chicken sandwiches. Not all of them are thrilled with some recent comments made by the company’s president. For those who want the Chick fil-A taste without having to deal with the controversy — or maybe you just don’t live near a Chick fil-A — someone has apparently cracked the code on the recipe. [More]
Dress Like A Cow On July 13, Get Free Chick-Fil-A
By 7.9.12
Friday the 13th is probably not the day that some would want to test their luck by slapping on a cow costume and going out in public. But if you want free food from Chick-fil-A, it’s the risk you’ll have to take. [More]
