Luisa accidentally overdrafted her checking account with Bank of America, but found that no matter how much money she put in — it was being eaten up by the fee monster that lurks at the bottom of her account. It has big yellow teeth and glowing eyes and only the CEO can control it… Rrraaawwwrrrr……..
eecb
Contact Info For Wells Fargo CEO John Stumpf And Friends
By 9.24.08
Here’s some info we dug up that can help you contact some higher ups at Wells Fargo if you’ve tried regular customer service and escalating to supervisors and it’s not working out.First read this post about how to contact and conduct yourself when using executive customer service. [More]
Reach Blizzard Entertainment Executives
By 9.18.08
If you have a problem with Blizzard Entertainment, makers of World of Warcraft, among other diversions, and contacting regular customer doesn’t help, try some of the contact info inside…
EECB Gets Credit Union To Pay Up $125
By 9.17.08
Rick has been trying for months to get his his credit union, Opportunities Credit Union of Vermont, to pay up for a $125 home inspection, and now, a week after sending his EECB, he prevailed. As we wrote last week, his credit union was supposed to pay for a home inspection but said they didn’t have to because the bill was never sent. However, the home inspector uses an electronic billing system and it showed that the credit union rep had in fact read the sent bill. Emails and phone calls between Rick and his credit union rep led to a stalemate. Then Jim sent off an executive email carpet bomb and got the following back from the credit union president:
Office Max Apologizes, Actually Apologizes, For Snooty Manager
By 9.9.08
The condescending store-manager, irked that your request for them to fulfill their contractual agreement has forced them away from a high-scoring session of Snood. Long have consumers suffered under his reign of caprice and indifference. No longer. A weakness has been discovered. The EECB, a modern version of “taking it to the top.” Jim used it and got not only the rare and magnificent personal apology, but a $30 gift card and he was allowed to make the return he wanted to do in the first place. His story follows.
Disney Reneges On Ride Injury Payment Promise, Reader Wins With EECB
By 9.3.08
Disney, inventors of childhood itself, told Daniel they would foot the bill after he got injured on their California Adventure ride. Then when Daniel and his wife Jane tried to collect, they got strung along for months by Garth Steever in guest claims. When they finally locked him down 11 months after the incident, Garth told them Disney changed its mind. By this time, the medical bills had already been sent to collections. Then Jane read about how to send an EECB on The Consumerist, and stormed the ramparts of Cinderella Castle. Here’s her letter, and success story…
45 Disney Email Addresses
By 9.3.08
If you have a problem with anything in the galaxy of Disney products and regular customer service doesn’t help you, and a supervisor won’t help you, here are 45 high-ranking email addresses to sent your well-crafted, sensible complaint letter to, what we here at Consumerist call the “EECB” or “executive email carpet bomb.”
13 Email Addresses For An Office Max EECB
By 9.2.08
In case your efforts to deal with Office Max customer service fail, and you’ve escalated to a supervisor, here are 13 working email addresses you can use to send off an EECB.
Please, I Beg You, Do Not Send Another Useless Comcast Truck To My House
By 7.24.08
Chris L. writes in to let us know that the EECB (Executive Email Carpet Bomb) is probably the only way you’re going to get Comcast to fix a network problem that affects your entire neighborhood. Calling and talking to the “zombies” at the call center will just result in yet another “truck roll” (where Comcast comes to your house and says everything is fine.)
Updated: Email Addresses For Register.com Execs
By 7.22.08
jruggierio@register.com – John Ruggerio – VP Sales
EECB Scores Direct Hit On United Heathcare, Corrects $700 Billing Error
By 7.8.08
Nick was tired of getting the run around from his insurance company, part of United Heathcare, over frequent (and pricey) billing errors.
Email Addresses For 17 Bank Of America Executives
By 7.7.08
Here are 18 working Bank of America executive/employee email addresses. A Consumerist reader launched a EECB (executive email carpet bomb) that got his overdraft fees refunded; these were the ones that didn’t bounce back, plus some more we found recently.
Apple: Sorry We Wrote On Your Macbook Screen With Pen And Then Lost It, Here's A New Laptop
By 7.7.08
Reader Brandon’s Macbook had some cracks and stuck pixels, so he sent it in to be repaired. When he got it back the cracks were fixed, but someone had written on his screen with pen. So, naturally, he sent it back. This time, they lost it. Don’t worry, there’s a happy ending.
This Repaired Acer Laptop Needs More Screen Smudge
By 6.21.08
Joelle expected Acer to repair her chronically overheating laptop, not coat the inside of its screen with “a sort of brown dripping.” Acer insists that their shipping company caused the internal screen damage, and won’t repair the laptop unless Joelle pays up.
Warn Comcast You're Moving, Lose Your Internet Access
By 6.16.08
Chris gave Comcast a heads up that he was moving and wanted to arrange a transfer date ahead of time, and they disconnected his present internet access instead. Gahhhhhhh! Ahhhh!!! When he made various calls to various Comcast departments, various employees agreed it was messed up, but all refused to actually solve the problem. So Chris, using some email addresses we posted, sent out a well-crafted executive email carpet bomb…
Another EECB Scores Direct Hit On Best Buy And HSBC, Saves You $180
By 5.29.08
EECBs are scoring direct hits on HSBC and Best Buy. Reader Chad was having the same problem with his Best Buy credit card that reader Jason wrote in about. After he saw Jason’s successful EECB he launched one of his own. Reade Chad’s letter and Best Buy’s response inside.
Home Depot's Extraordinary Service Leads To Free $800 Appliance Upgrade
By 5.25.08
Michael launched an Executive Email Carpet Bomb after Home Depot twice failed to deliver an undamaged washer and dryer. Home Depot’s CEO Frank Blake quickly thanked Michael for his even-handed letter, and promised that the local store manager would make him a happy customer…
UPDATE: Best Buy EECB Scores A Direct Hit
By 5.23.08
If you read yesterday’s article Best Buy’s “Same As Cash” Credit Card Conceals Major Hidden Fees, you should remember Jason who got socked with some serious fees on his Best Buy/HSBC credit card. Jason wrote back to us to say that within a mere 3 hours after the deployment of his EECB, Best Buy reversed all of his fees. Jason’s and Best Buy’s letter, inside…
