We all know that just because a rep on the phone promises you something, that doesn’t mean it’s necessarily true. But in Alan’s case, two different United reps both confirmed, repeatedly—he asked several times before completing the purchase and again before canceling—that he could cancel his tickets within 24 hours of purchase without paying a fee. A week after he canceled, he was hit with a $150 non-refundable fee that one United rep admitted was a new policy that wasn’t in writing—but United still refused to reverse it.
eecb
So Many Fees I Couldn't Get Ahead On The Balance
By 3.2.09
R wanted to get started paying off her Capital One credit card but after missing one month’s payment she started a fee pigpile. She got overlimit fees, and then so many extra fees started piling on that she wasn’t ever able to pay them off enough to bring her balance back under her credit limit. R wanted to get started on debt reduction snowball method but could never get that first ball started because the fees were too high. Tugs at the regular customer service line to try to get some fees waived were fruitless. To untangle this Gordian Knot R had to pull out her mighty sword of executive customer service. Her story, inside…
No, You Should Not Launch An E.E.C.B. Against Your Own Employer
By 2.28.09
Do not launch an Executive Email Carpet Bomb against your own company or it will explode in your face. Reader E discovered this the hard way when he tried to use an E.E.C.B. to convince the bank where he worked to reverse $300 worth of overdraft fees.
EECB Scores Direct Hit On Duke Energy
By 2.7.09
Josh chopped down Duke Energy‘s thicket of phone trees by launching the mighty Executive Email Carpet Bomb. He had a simple request: turn on the power to his construction site. Calling the main customer support number led to a series of thirty-minute waits while listening to Duke’s cheerful computer voice promise that he would hold “for no longer than one minute.” He also sent six emails to Duke’s customer service inbox, all of which were ignored. Finally, after three weeks without power, Josh tracked down executive contact info for Duke’s executives and fired off an EECB. Five minutes later, his problem was solved.
In Which You Spend 3 Vacation Days Waiting For The Verizon Guy Who Never Comes
By 1.21.09
Sounds like that Verizon guy is too busy making commercials to show up and install your DSL. Reader John-Paul just wants Verizon to keep their appointments… is that so much to ask?
ExecutiveBomb Makes Finding Executive Contact Info Easy
By 1.21.09
Looking for that info to load your EECB, file a letter of complaint, or reach executive customer service? ExecutiveBomb.com has entries for 861+ companies. Just type in the company name to the search box. If they’ve got a result, they’ll spit it out to you. They also rely on users to submit contact info as well, so get to emptying your rolodexes in there.
Hey Look, It's Contact Info For Walmart's CEO
By 1.20.09
A very nice anonymous reader just sent us contact info for Michael Duke, the new CEO of Walmart (as of February 1st, 2009). Please use it wisely.
Verify-Email Checks If Email Addresses Work
By 1.15.09
One of the obstacles in sending an EECB is that if you’re guessing a whole bunch of executive emails based on a standardized email format, some are bound to bounce. Verify-email.org lets you quickly figure out if if an email address is valid or not. Useful if you want to go through several email permutations fast, without waiting for a bounceback to finetune your results.
UPS Coughs Up $50 But Still Hasn't Delivered Your Daughter's Christmas Present
By 1.11.09
Reader Michael wants to know why it’s taking UPS almost a month to ship his daughter’s Christmas gift from Los Angeles to Seattle. Michael thinks his package might have been eaten by the snowstorm that broke Seattle a few weeks back, but UPS swears that they have the gift and that this is all a simple matter of “the driver forgot to put it on the truck.” Worried that it that it might have been faster for a messenger to walk between Los Angeles and Seattle with his daughter’s present, Michael decided to launch an Executive Email Carpet Bomb at UPS executives.
EECB Saves Reader From Dell Hell
By 1.2.09
While we never like to hear the awful stories that come through our doors, it’s a relief to know we can help. Listen to Reader B.J’s harrowing Dell tale, and the EECB that saved the day.
EECB Formatting Made Easy With EmailNameFinder
By 12.31.08
http://www.EmailNameFinder.com seems to have been made for EECB research; they have grouped basic contact info, as well as corporate email formats (last.firstname@company.com, etc) for many popular and obscure businesses, complementing our own list wonderfully.
EECB / BBB Complaint Solves $500 Dispute With TMobile
By 11.26.08
Bill says that an EECB (executive email carpet bomb) follow up to a BBB complaint solved his $500 billing dispute with TMobile, and he couldn’t be happier.
EECB Convinces Best Buy To Pay For Damage To Car
By 11.20.08
Here’s a good example of how to write an effective Executive Email Carpet Bomb, or EECB, to break through the “please hold” purgatory of the company’s phone system. Alicia’s car’s bumper was scratched by a Best Buy employee, and calling consumer relations as directed proved fruitless. Now she’s got a check in her hands from Best Buy to pay for the repairs.
EECB Cures Ikea Phone Loop, Induces Mass Customer Service
By 11.20.08
All reader Scott wanted to do was get his daughter a ‘Big Girl Bed’. After a nearly 6-hour trek to a nearly empty Ikea, Scott had to grab the name of the bed and attempt to pick it up himself at the ‘furniture pick-up’. However, when he arrived home, he was not happy to learn that it didn’t come with all the pieces he needed to build it. Stuck in a robot-phone loop, Scott turned to the tried-and-true EECB. See Scott’s letter, as well as Ikea’s response, inside.
Enterprise EECB Saves Man From Unjustly Paying $560 For Bumper Scratch
By 11.7.08
Enterprise Car Rental charged Mike $560 for a scratch on the bumper he felt was unfair, but after he followed The Consumerist’s instructions on sending an Executive Email Carpet Bomb (EECB), all that changed. “Long story short,” he writes, “Within ONE DAY, that email was forward with highlights , such as URGENT -PLEASE RESOLVE, and ultimately reached the northeast manager, who called me and apologized profusely for their poor handling of the situation, and WAIVED ALL charges ($560 for repairs). done..all wiped… GONE!!! THANK you for publishing that thread.. it absolutely positively works!!!”
Secret Phone Numbers And Email Addresses To Reach Executives At 101+ Companies
By 11.7.08
Inside, email addresses, phone numbers, and addresses for over 100 different companies to inject your customer service complaints into their corporate executive offices, and get it well on the way to success.
When 9 Phone Calls Can't Get Your FiOS Installed, Email The CEO
By 10.17.08
Reader Bill was getting the run around from Verizon– but he wasn’t even a customer yet! His dramatic ordeal started on October 9th, and by the 16th he’d taken a full day off of work, called Verizon nine times and still he was without FiOS.
