Delta was the first airline to start giving out refunds for the extra money they’ve been scalping from passengers while the FAA remains shut down. After the airline made the announcement Monday, US Airways on Tuesday said they would follow suit. [More]
DELTA
Delta, Continental, Others Jack Up Fares After Federal Tax Takes Vacation
By 7.25.11
As we reported last week, the inability for Congress to come to terms on a bill that would extend the FAA’s operating authority means that airlines are not currently charging federal taxes on airfares. But if you’re not seeing any difference in the final price of your ticket, that’s because most airlines have increased their fares since Saturday. [More]
Delta To Cut Service To Up To 24 Smaller Markets
By 7.18.11
Citing financial losses and empty seats, Delta Airlines has announced that it will soon be cutting service to up to 24 smaller markets in eight states, mostly in the north-central region of the country. [More]
TSA To Test Trusted Traveler Program With Certain Delta & American Airlines Frequent Fliers
By 7.14.11
In May, TSA chief John Pistole said the agency was considering a program that would allow pre-vetted “trusted travelers” to get through airport security faster. Today, the TSA announced actual details of the program it will begin testing on a small group of fliers. [More]
Delta Traveler Says He Got Bag Back Reeking Of Urine
By 6.22.11 — Updated: 9.8.16
Sy has vowed to never fly Delta again after a colossal followup left his bag bouncing back and forth between three cities and two continents, and once he finally got his bag back, it stank of urine. [More]
Delta & McDonald's Are Big Losers In Customer Satisfaction Survey
By 6.21.11
Earlier today, the lovely folks at the American Customer Satisfaction Index released their latest data for airlines and fast food restaurants. And judging by the companies that came in last in each category, being the biggest doesn’t make you any better. [More]
Delta's $952 Million In Baggage Fees Is More Than United And Continental Combined
By 6.13.11
The Department of Transportation released its final numbers for airline baggage fee revenue from 2010 and Delta has sent a very loud message to the rest of the industry: Y’all got a lot of catching up to do. [More]
Delta Charging Returning U.S. Troops $2800 In Extra Baggage Fees Not Really A Big Deal
By 6.8.11
A video is burning up the interwebs where a couple of Army soldiers tell how Delta charged 14 guys in their unit $200 a pop for checking a fourth bag, running up $2800 in fees. The soldiers are upset because even though standard Delta policy is to allow the military up to three bags for free, their orders said they were allowed four bags. Now they have to submit receipts to get their fees waived. At first it sounds like a slap in the face but other soldiers have chimed to say it’s really not the drama it’s been made out to be and it happens all the time. [More]
Delta Discontinues Discount For Paying Bag Fees Online
By 6.2.11
Since Delta began charging fees for checked bags — $25 for the initial piece on domestic flights; $35 for a second — the airline has been offering $2-3 discounts to travelers who prepaid those fees online instead of at the airport. Not anymore. [More]
Delta Offers Refund, Explanation For Dog Cargo Confusion
By 5.27.11
This is Scruffy the dog. Last week his human, Evelyn, wrote to us about her problems with Delta shipping Scruffy as cargo instead of baggage, not letting her know where he was, and charging an extra $391 at the airport to fly 50-pound Scruffy from New York to Los Angeles. In her letter to Delta, Evelyn said that she would be informing everyone she knows not to use Delta, since it is “most certainly neither a safe nor convenient carrier for pets.” Now, at least, Delta has explained to Evelyn what went wrong, and she’ll be receiving a refund for the full $591 in dog-shipping fees. It doesn’t sound like Evelyn and Scruffy are in a hurry to fly Delta again soon, though. [More]
Korean Air Bars Cancer Patient From Flight For Looking Frail
By 5.11.11
As if suffering from Stage-4 cancer isn’t crappy enough, cancer patient Crystal Kim was denied from flying on a Korean Air flight from Seattle to Seoul, South Korea over the weekend because the carrier thought she looked “too frail.” Incidentally, she had approval from two doctors and a note clearing her to fly. [More]
Delta Passengers Forced To Land & Ride Bus For 5 Hours. Is $100 Coupon Enough?
By 5.5.11
Earlier this week, a Delta flight from Atlanta to West Palm Beach, FL, was forced to land in Tampa after the cabin filled with smoke. Passengers were taken off the plane and put on a bus for the 5-hour trip to their final destination. They were also each given a $100 coupon for use toward a future Delta flight. To some passengers, it’s not the size of the compensation that caused offense, but the apparent lack of give-a-damn demonstrated by Delta. [More]
Delta Introduces Online Tracking For Baggage
By 4.22.11
Next time you’re getting off a Delta flight, you should have a better idea of how long you’ll be waiting for your checked luggage at baggage claim. The airline has introduced a new tracking system that lets users plug in their luggage tag number for up-to-date tracking info. [More]
Delta Warned About Mice Feces On Plane
By 4.21.11
Most people are worried about a seatmate that takes up more than their fair share of the seats, but on one Delta plane they should be more concerned about a far tinier co-passenger. CNN reports the FDA has sent Delta a warning letter (read it here) about mouse droppings “too numerous to count” onboard one of its planes. [More]
The Airlines That Make Us Hate to Fly
By 4.12.11
Air travelers all have and use their own horror stories to determine which airline is the worst one around. But which U.S. carrier is statistically the worst company flying? American Eagle. [More]
Worst Company In America Sweet 16: Walmart Vs. Delta
By 3.28.11
Two sultans of suck square off in today’s Sweet 16 match-up that pits big box stores against jumbo jets. [More]
Meet Your Worst Company In America Sweet 16!
By 3.25.11
After eight days and 16 first round battles, the WCIA steel cage is littered with the bones of those companies not crappy enough to continue on in the tournament. But the thrill of victory is fleeting for the remaining combatants, all of whom must square off again if they hope of crowning themselves the Worst Company In America! [More]
