Dell sells lots of computers that run on Windows. It sells a few that run on Linux. Apparently eager to sell a few more of the latter, Dell boasted on its site that the free operating system is “safer than Microsoft Windows.” Bad idea. The claim has vanished, replaced by the less specific “Ubuntu [Linux] is secure.” [More]
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Up-To-The-Minute Coupon Codes For Hot Sales
By 6.23.10
The deal aficionados on the FatWallet message boards have various discussion threads devoted to providing the most current coupons for a slew of stores. Rather then dig for them, here’s a master list of their official store coupons and clearance threads. Members routinely get rid of dead coupons and post new ones, so this is definitely one to bookmark: [More]
SEC Stops Looking At Porn Long Enough To Investigate Dell
By 6.10.10
While some SEC employees were up to their eyeballs in porn during office hours in recent years, apparently some have continued to do their job, as Dell announced today that it is nearing a settlement to a prolonged SEC investigation that could cost the computer company upwards of $100 million. [More]
Dell's Customer Service Robots Officially No Longer Trying
By 5.17.10
There appears to be a crisis of robot morale going on at Dell. They just aren’t bothering to personalize the emails and chats anymore. [More]
Dell Lost My Monitor Order, Now Incessantly Robocalls Me
By 5.12.10
What happened to Vlad’s Dell order? At first, Dell seemed to have misplaced it. Then they seemingly changed it without his permission. Now they keep robocalling him every two days to verify that he still wants his “backordered” item. Six hours spent on the phone with Dell haven’t straightened out the situation. [More]
Worst Company In America 2010: HP VS Dell
By 3.25.10
Computer showdown. The black hole that is HP’s warranty repair operation vs Dell’s inability to actually ship stuff a reasonable time after you order it.
Which one makes you want to burn down your own house? Oh wait, they both do! [More]
Dell's Tech Support Will Stop At Nothing To Help Break Your Computer
By 3.24.10
Janna’s Dell laptop broke, but it was still under warranty. She tells Consumerist that she contacted their technical support by web chat, imagining that it would be simple and easy to get a computer under warranty repaired. Her journey through Dell’s tech support began with the chat rep encouraging her to grab a screwdriver and take her computer apart herself, and somehow got even more discouraging from there. When she finally got Dell to take the laptop in for repairs, Dell somehow helpfully cracked her LCD. [More]
Dell Just Calls This $150 Upsell What It Is
By 3.18.10
Dell has given up even pretending to be subtle. They’ve just gone ahead and call their offer of in-home programming for your Logitech Harmony remote control what it is–an upsell. [More]
Angry Man Stays Calm, Receives Shiny New Laptop From Dell
By 3.15.10
We love getting letters like this one from reader Tim. Tim says he is usually angry, but decided to take our advice and remain calm in the face of customer service peril. For this he was rewarded with a beautiful shiny new laptop from Dell. [More]
Walmart Wins: Top 10 Most Valuable Retail Brands
By 3.11.10
Interbrand Design Forum– part of a global brand consulting firm– has ranked the top retail brands and guess what? Walmart is most valuable. [More]
Woman Accuses Dell Tech Support Of Launching Her Webcam Without Permission
By 1.25.10
I always keep a little sticker over the webcam lens on my netbook when I’m not using it, because I don’t trust that I know enough about computers to be 100% confident my webcam is off when I want it to be off. And if you think that’s being too paranoid, look at what happened to Dianne Annunziato earlier this month when she called a Dell support line for help with her laptop. [More]
Dell Mini 9 Mysteriously Ablaze! (Pics)
By 12.21.09
There’s a big scorch mark on Hannah’s floor. It appeared last week after her Dell Mini 9 began suddenly sizzling and smoking and melting. We have pictures, and questions. [More]
FTC Sues Intel For Decade Of Illegal Sales Tactics
By 12.17.09
The FTC sued microprocessor giant Intel yesterday, alleging the company had engaged in illegal sales tactics for the past 10 years, relying on backroom strongarming instead of over technical innovation to maintain market dominance. [More]
Dell Will Overnight Your Replacement Laptop Within 18 Business Days
By 11.5.09
Rob tells us he ordered a Dell laptop from their outlet store, but received the wrong machine. He says he called up Dell and asked for them to send the computer that he actually ordered. “Sure,” said the nice folks at Dell. “We’ll overnight you the correct computer within eighteen business days.” Rob was confused.
NY AG: Intel Is An Illegal Monopoly That Uses "Bribery And Coercion"
By 11.4.09
Andrew Cuomo, the Attorney General of New York, has filed a lawsuit against Intel, claiming that the company is an illegal monopoly that engages “in a worldwide, systematic campaign of illegal conduct – revealed in e-mails – in order to maintain its monopoly power and prices in the market for microprocessors.”
Dell Lies About Repairs, Ruins Vacation
By 10.20.09
Michael emailed us, and Dell, from a loaner computer while he’s on a trip. His own laptop isn’t working, and thanks to a steady stream of broken promises and incorrect information, now he’s stuck without access to the software and development files he needs for his work.
Dell Slowly Sends Out Crappier Replacement Laptop
By 10.19.09
Yuriy’s Dell laptop conked out last month, and so far the company has said “Dude, you’re NOT getting a Dell” via its convoluted replacement process. All Yuriy has to show for the effort of trying to get the computer replaced is an inferior model.
EECB Ends Yearlong Dell Notebook Debacle
By 10.2.09
Greg struggled for more than a year to get Dell to solve myriad issues with his notebook, but moved things along real quick-like once he ignited an Executive Email Carpet Bomb. He wrote us the following, summarized from two separate messages:
