When Ra K. broke up with his girlfriend, he wasn’t just torn away from her sweet caresses… he also lost nearly a grand, all thanks to American Airlines.
csr
T-Mobile Forbids You From Recording Customer Service Calls
By 7.25.06
We can record you but you can’t record us, T-mobile told reader Jeff today.
Dell’s Business Model Hinges on Crappy CSRs
By 7.24.06
And while we all darkly mull over the meaning of Dell’s built-in keyloggers, perhaps we can cheer ourselves up by at least reminding ourselves that Dell’s entire business is pretty much face down in a men’s room toilet. And if the keylogging accusations are true, maybe Dell should just have its throat slit and the toilet flushed.
Cingular Bill Walks Like A Duck
By 7.19.06
Cingular’s inability to maintain accurate billing records are resulting in invoice overages which they seem powerless to fix, according to DB’s complaint.
Cingular Customer Denied Access To Billing Records
By 7.11.06
If you’re looking to join the newly minted class action against Cingular, you might want to turn that shredder off. A customer was seeking to replace the billing records he had shredded, in order to prepare to join the suit, and called up the cellphone company.
BREAKING: Spitzer To Talk To AOL, Again
By 7.11.06
NY Attorney General Elliot Spitzer, pictured at right, throwing up gang signs (see the A and G his hands form?) will meet with AOL executives to discuss whether the company still impedes customers trying to cancel their accounts, Reuters reports.
AOL… Disconnecting… Goodbye!
By 7.7.06
AObloatage notwithstanding, it would be remiss to end this week/month of fun without linking to the August ’05 agreements AOL made with future NY governor Spitzer regarding revising the ISP’s niggardly retention tactics.
AOL Falls On The Sword to Save the Scabbard
By 7.7.06
In a climax worthy of a maudlin children’s novella, AOL reportedly intends to convert its walled garden of delights into a public park, a place where everyone, regardless of race, religion, class, creed or knowledge of the many-tubed internet can gather without fear of encountering anything interesting. In other, smaller, words, the entirety of AOL’s proprietary content will be ported to AOL.com to attract visitors and ad-revenue.
Blogobitchin’!
By 7.7.06
• It’s not just for Amy’s Ice Cream anymore, now the book Nazis are in on the fix. [Geek With the Family] “Public Library’s $10 Visa Minimum Ruins My Day”
Comcast is Nice, Frustrating Man
By 7.7.06
We’ve been fielding some inquiries lately from news organizations, asking our thoughts about recording customer service interactions. Will Vincent and the Sleepy Comcast guy inspire copycats? Will people try to game the system for kicks and national acclaim? Well, some guy tried to goad a Comcast rep during an intent to cancel call…
Ask The Consumerists: Defeat T-Mobile’s Fascist Billing Unlogic?
By 7.6.06
A seasoned traveler and journalist, Mike knows how to juggle his cellphones and avoid usurious charges while abroad. Before he leaves for international locales, he records a message on his phone instructing people to only call him on a second, pay-as-you-go mobile. Somehow he still ends up getting dinged.
AOL Updates Retention “Offer Matrix”
By 7.6.06
Another gemstone that tumbled out of the AOL retention coal mine after Vinny’s call is this update to the ominously monikered, “Offer Matrix.” That’s apparently the sequence of goodies doled out to customers to dissuade them from stopping service. Take the red prophylactic, Neo.
AOL Internal Memos, After Vinny’s Call
By 7.6.06
A disgruntled employee mailed in a triptych of AOL internal emails that followed the cancellation call heard round the world, finally launching the call’s recorder, Vincent, onto The Today Show, CNBC, CNN and even generated a comic strip, a Playboy parody video, and finally, our “Where is he now?” interview.
