T-Mobile Forbids You From Recording Customer Service Calls

We can record you but you can’t record us, T-mobile told reader Jeff today.

When the T-mobile robot said, “This call is being recorded for quality assurance purposes,” Jeff said, “Ditto.” The T-mobile rep told him to turn off the recorder or the rep would hang up. Jeff asked why. The rep said, “company policy.” The rep’s supervisor said, “company policy.”

Jeff says, “He informed me tmobile and ALL wireless providers have the policy and have had it for years and that if I choose to continue to record the call, they could not help me.”

“So the question is: why can they record me, but I can’t record them?”

We don’t know. We need to find out.

UPDATE: It’s totally legal. And you don’t need to tell them you’re doing it, for the most part. Read more.

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