Brian had a Comcast tech come to his house to replace a router, one of two broken ones they provided. The operation shouldn’t have taken but a moment. Instead the tech was on hold with Comcast for 90 minutes. And he fell asleep. Brian made a video documenting the affair.

A troll by the name of Lance gurgled on Brian’s blog, “not a Comcast tech /// Comcast corporate policy says no shorts.”

Because of course, besides this, Comcast is the queen’s tits when it comes to customer service. If the guy’s gonna fall asleep on the couch, we doubt strict adherence to dress codes is his first concern.

“Snakes on a Comcast Internet Connection” [Snakes on a Blog]