Lisa the Comcast CSR rocks. Hey, we don’t doubt it, despite the terrible company to which she is umbilically affixed. Girls named Lisa tend to rock. But this time, Lisa doesn’t merely rock by dint of her party-girl name, but by saving one of our readers a few bucks when he needs it most.
csr
Can You Hear Me Whisper Now?
By 7.5.06
n marquee boldface, a revised Verizon customer agreement arrived in customer’s email boxes last night, screamed that contract language was changed as part of settling a class-action lawsuit and that, “UNLESS YOU TELL US THAT YOU PREFER YOUR EXISTING CONTRACT LANGUAGE, HOWEVER, THIS NEW CUSTOMER AGREEMENT WILL REPLACE YOUR EXISTING CONTRACT LANGUAGE.”
AOL After the Storm
By 6.29.06
Now that AOL has weathered the Vincent Ferrari storm, what’s it like to cancel? Has anything changed? Are the reps more courteous? Do they tell you bedtime stories over the phone?
HowTo: Record Phone Calls
By 6.28.06
Spurred by our query, Lifehacker posed that very question to their readers.
The Secret World of Packaged Goods Hotlines
By 6.27.06
The nice thing about packaged goods is, you never have to call for help. Boil 6-8 minutes. Apply liberally. Just add water. Still, you can, if you want, call these companies. The numbers are right there on the products. We guess, once in a while, you’d lodge a complaint or a compliment. But what else on earth would you call about? What is unclear about candy or toothpaste that warrants a call to a professional?
Mo’ Moen In Customer Service, Please
By 6.27.06
Anyone ever noticed that the companies that offer the best customer service are always the ones that almost no one will ever have to call because they’re just too damn good? For example, Moen — a company that makes chrome kitchen faucets and other long-lasting plumbing fixtures.
An Evening Phone Call with British Telecom
By 6.27.06
When you get an unwanted phone call from a telemarketer, we don’t really recommend letting one exasperated hand slowly run down your insanely jactitating visage right before your knuckles all pop and you tear your own face clear off. Nor do we recommend threatening to pull the telemarketer inside out by his rectum. That is not responsible consumerism.
Tomorrow We Interview Vincent Ferrari
By 6.26.06
Late Tuesday evening, inside Gawker HQ, we’ll have the privilege of interviewing Vincent Ferrari, the famous AOL Canceller. Yes, that’s caps.
Further Musings On The Firing of Sleepy Comcast Tech
By 6.26.06
Brian’s Comcast Tech, fired. We already reported that, we know. But does anyone besides us feel bad for that poor sleepy tech?
Circuit City Executive Customer Service Contacts
By 6.23.06
If you have a difficulty with Circuit City and can’t find resolution through the normal route, you may appreciate this list of contacts.
A Day In the Life of an Indian CSR
By 6.23.06
It’s easy to get frustrated by the Indian CSR on the other end of the phone. Feeding them your problems by telephonic umbilical to a far off, Curry-scented land, they can be alternately obsequious or surly, less than fluent or overly versed in corporate binder CSR jargon. And there’s nothing more insulting than one introduces himself as ‘Joe’ and starts talking about the local baseball team.
AOL Canceler on CNN, For Reals This Time
By 6.23.06
Vincent Ferrari may not have hit prime-time on CNN last night, but his clip yukking it up with Jeanee Moos has made its way to the net. Here’s a ghetto screen capture:
