csr
EXCLUSIVE: Old AOL Cancel Script vs. New
Here’s the essential differences between AOL’s cancel script, the sheet pasted over every AOL cancel reps cubicle to tell them how to handle your cancellation request, from two years ago and today’s. Inside, full images of both.
ASUS is ANUS
Chris M. bought an ASUS laptop for $1,800 bucks. It had a stuck pixel — a garish, polygonal barnacle of LCD green which maddeningly drew his eye. But upon contacting ASUS, he was informed that the subpar screen on his $1,800 investment couldn’t be replaced for free. Why? ASUS doesn’t have that deal with Toshiba, the manufacturer of the screen.
UPDATE: Every TWC Level III Phone Number
Hey gang! Remember 27 days ago when posted all those high up Time Warner Cable tech support phone numbers? And everyone was like, dude, this number is disconnected, this area code does not go with this town, and furthermore, you’re a dirty brick licker for posting them? Yeah, those were the days.
Ex-HP CSR Says His Job Really Sucked
Have compassion when you call tech support. That’s a real live human on the other end of the line (eventually).
Clever Gambit For Debating CSRs
You wouldn’t think that making a cellphone call in your own bedroom would get charged as ‘roaming,’ but that’s exactly what happened to Andrew W. One side of his room is bathed in Sprint coverage. If he shifts to the other side of the bed, all of a sudden he’s roaming, and getting charged for it.
AOL: “You’re Fired For Doing Your Job. The Lawyers Were Listening.”
This site, when it all comes down to it, features the CSR as protagonist. Sometimes he’s the hero, bending company bureaucracy, flouting his own training because he feels sympathy. More often, he’s the anti-hero, speaking in circles and thwarting any attempt to get satisfaction from a customer. But it’s all about the CSR.
EXCLUSIVE: Every Phone Number For TWC Level 3 Tech Support
Your Time Warner Cable is messing up. It can’t be fixed by merely turning the modem on and off. You’ve called technical support but they’re useless. You need Level 3 Tech support. That’s the tier at which they can actually help you with the more difficult technical problems.
Command Amazon Customer Service To Call You
Don’t call us, we’ll… Lifehacker’s got a snazzy tip for quick Amazon customer service. If you can’t find 1-800-201-7575 to call, or you just plum dig the power trip, have them call you. [More]
Cancel Verzion By Moving to Cambodia
UPDATE: We don’t mean to say that you should actually lie to your cellphone provider and do this. In the interest of following up on advice we previously posted, which also appeared in Wired, we wanted to see if this worked. So we gave it a shot.
The Dumbest Dell CSR Who Ever Lived
Jessica L. thinks she possibly made contact with the stupidest person to ever man the Dell phone lines.
