One of the last things you want to happen when driving down the road is to have your vehicle’s door unexpectedly open. For that reason, Ford has issued the recall of 1.1 million trucks. [More]
complaints
Feds Investigating Wells Fargo Sudden Account Closures
By 8.21.17
Last year, federal regulators fined Wells Fargo $185 million for its fake account fiasco in which employees were found to have opened more than two million accounts without customers’ authorization. Now, the bank says it’s under investigation for wrongly closing some accounts. [More]
Lawsuit Claims CenturyLink Continuously Offers Bogus Price Quotes
By 7.13.17
From extra, unexpected fees, Broadcast TV charges, or a completely different base price for your service of choice, it’s not uncommon to open your cable or internet bill to find the amount higher than you anticipated. One state is taking on these surprise bills by suing CenturyLink, accusing the cable and phone provider of frequently billing customers at higher rates than sales agents quoted. [More]
Student Loan Borrowers Face Delays, Bad Information About Loan Forgiveness Program
By 6.22.17
The Department of Education’s Public Service Loan Forgiveness program allows student borrowers a way to eventually erase federal student loan debt by working for the government or at a non-profit for 10 years. Students have already accused the government of failing to keep its promise, and a new report not only appears to bolster this claim but shines a light on other concerns about other roadblocks to loan forgiveness. [More]
Regulators Investigating 105K Jeep Liberty SUVs Over Airbag Failures
By 6.5.17 — Updated: 6.9.17
An airbag can save your life if you’re ever in a crash, but that’s only possible if the safety device deploys as intended. For more than 105,000 Jeep vehicles, that might not happen, leading federal regulators to open an investigation into the matter. [More]
Law Professor Files Discrimination Complaint Over Women-Only ‘Wonder Woman’ Showing
By 6.2.17
Alamo Drafthouse, a small movie theater chain known for its anti-texting stance and general coolness, scheduled a special women-only showing of the summer superhero film Wonder Woman. This seemed like a fun one-off idea, but the idea has met some resistance, particularly online. Now a law professor who specializes in employment discrimination and sexual orientation law is filing a complaint with the city, claiming that the showing may be violating the city’s own laws. [More]
Airline Bumpings Were Up, But Complaints Went Down In First Months Of 2017
By 5.17.17 — Updated: 5.25.17
The first few months of 2017 haven’t exactly been great for airlines, what with system outages, bumped passengers being dragged off planes, and other customer service fiascos. In fact, new federal data shows that bumpings were slightly up during the first quarter of 2017, while complaints filed against airlines actually dropped 19%. [More]
Customer Service Worker Gone Rogue Tells KFC, Pizza Hut Customers To Order Domino’s Next Time
By 5.16.17
If you’re going to fire a customer service rep, you need to make sure they can’t get back into your system and wreak havoc… like the former rep who managed to reply to dozens of emails from KFC and Pizza Hut, telling them the restaurants don’t care about complaints anymore, and to just “order from Domino’s next time.” [More]
Complaints About Student Loan Servicing Increase In Nearly Every State
By 4.25.17 — Updated: 5.9.17
Newly released complaint data from the Consumer Financial Protection Bureau appears to support recent claims by nearly two-dozen states that Education Secretary Betsy DeVos may be making a big mistake by rolling back protections for student loan borrowers. [More]
Data Shows Too Many Americans Being Pestered About Medical Debt They Don’t Owe
By 4.12.17 — Updated: 5.10.17
What’s worse than being overwhelmed by medical debt after a hospital stay or doctor’s visit? Being told you owe money for healthcare procedures and services you never received. Yet, a new analysis of federal data shows that too many Americans are being pestered to pay off medical debt that they don’t actually owe. [More]
Complaints About Student Loan Servicing Increased 429% In Past Year
By 3.28.17 — Updated: 5.10.17
In the past year, federal regulators and consumer advocates have highlighted issues with student loans and the servicing of these often crippling debts: from finding that educational loans continue to haunt older borrowers, to suing Navient, the largest student loan servicing company. Because of this, it might not come as much of a surprise that the number of complaints the Consumer Financial Protection Bureau received related to student loans has skyrocketed. [More]
Citizens Bank Glitch Makes Direct Deposits Disappear, Leaves Bills Unpaid
By 3.17.17
Citizen Bank customers expecting to see their paychecks added to the balance of their accounts Friday morning were disappointed to find that wasn’t the case: A glitch in the bank’s system prevented paychecks and other direct deposits from being processed. [More]
CFPB Says TCF Bank Made Millions From Misleading Overdraft Practices
By 1.19.17
Fifteen months after Minnesota-based TCF Financial revealed it could face legal action from federal regulators related to alleged unfair and deceptive overdraft practices, the Consumer Financial Protection Bureau has finally taken legal action against the bank. [More]
Regulators Investigating 1M Dodge Trucks, SUVs Linked To Rollaway Incidents
By 12.20.16
Six months after confusing gear shifters made headlines following the death of Star Trek Actor Anton Yelchin, federal regulators have opened a preliminary investigation into one million Dodge trucks and SUVs with similar shifters after receiving more than 40 complaints the vehicles have rolled away after drivers put them in the “Park” position. [More]
iPhone Owners Complain That iOS Update Drains Batteries Unexpectedly
By 11.28.16
A week after Apple admitted that some iPhone 6S batteries weren’t woking properly and agreed to fix the power source for free, the company’s latest iOS update has been found to unexpectedly drain device batteries in a matter of seconds. [More]
Better Business Bureau Strips Wells Fargo Of Accreditation After Fake Account Fiasco
By 10.20.16
Wells Fargo continues to take hits following its fake account fiasco. Following the “retirement” of its CEO John Stumpf, news of a criminal investigation of identity theft, and numerous rounds of questioning by lawmakers, comes news that the financial institution has been stripped of its Better Business Bureau accreditation. [More]
Apple Pushes Out Update To Fix Verizon Customers’ iPhone Connection Issues
By 10.17.16
Earlier this month, Verizon Wireless users complained that they were experiencing connection issues with the newly released iPhone 7. In an attempt to fix this issue, Apple has just released an update to the iPhone’s operating system.
Skincare Marketers Barred Over Deceptive Marketing and Billing Practices
By 10.13.16
A year after federal regulators received a court order temporarily shutting down a group of marketers allegedly using deceptive online “risk-free trials” to entice customers into buying skincare products, the agency officially received orders barring the companies and their operators from using the deceptive tactics to promote their products. [More]
