What’s worse than being overwhelmed by medical debt after a hospital stay or doctor’s visit? Being told you owe money for healthcare procedures and services you never received. Yet, a new analysis of federal data shows that too many Americans are being pestered to pay off medical debt that they don’t actually owe. [More]
In the past year, federal regulators and consumer advocates have highlighted issues with student loans and the servicing of these often crippling debts: from finding that educational loans continue to haunt older borrowers, to suing Navient, the largest student loan servicing company. Because of this, it might not come as much of a surprise that the number of complaints the Consumer Financial Protection Bureau received related to student loans has skyrocketed. [More]
Citizen Bank customers expecting to see their paychecks added to the balance of their accounts Friday morning were disappointed to find that wasn’t the case: A glitch in the bank’s system prevented paychecks and other direct deposits from being processed. [More]
Six months after confusing gear shifters made headlines following the death of Star Trek Actor Anton Yelchin, federal regulators have opened a preliminary investigation into one million Dodge trucks and SUVs with similar shifters after receiving more than 40 complaints the vehicles have rolled away after drivers put them in the “Park” position. [More]
A week after Apple admitted that some iPhone 6S batteries weren’t woking properly and agreed to fix the power source for free, the company’s latest iOS update has been found to unexpectedly drain device batteries in a matter of seconds. [More]
Wells Fargo continues to take hits following its fake account fiasco. Following the “retirement” of its CEO John Stumpf, news of a criminal investigation of identity theft, and numerous rounds of questioning by lawmakers, comes news that the financial institution has been stripped of its Better Business Bureau accreditation. [More]
A year after federal regulators received a court order temporarily shutting down a group of marketers allegedly using deceptive online “risk-free trials” to entice customers into buying skincare products, the agency officially received orders barring the companies and their operators from using the deceptive tactics to promote their products. [More]
It’s been less than a week since WhatsApp announced it would start sharing some user data with parent company Facebook, but in that short time, app users and privacy advocates alike have raised a ruckus over what they see as a broken promise. Now, some consumer privacy watchdog groups have filed a formal complaint with the FTC, asking them to look into it.
The pages of Amazon are full of third-party sellers using the e-tail giant as a storefront, but a number of small-scale sellers say there’s a growing rift between themselves and Amazon over accounts that the sellers claim are being suspended with little notice and few options for recourse. [More]
For years, the gearshift in a vehicle has followed roughly the same design: a user guides the stick to a designated slot corresponding to the desired gear selection. That has changed in recent years, as some carmakers have opted for sleeker, tech-savvy electronic shifters. However, these components have proven to be confusing, leading to some vehicles — thought to have been in “park” — rolling away, injuring some owners. [More]
When Fiat Chrysler (FCA) recalled 811,000 Dodge Charger, Chrysler 300, and Jeep Grand Cherokee vehicles in April over concerns about the cars’ confusing electronic gear shifter, the carmaker said it was aware of more than 100 crashes, including 41 injuries, resulting from drivers inadvertently leaving their vehicles in gear with the engine running. The issue is now being linked to the death of a young actor over the weekend. [More]
One would assume when buying a product marketed as “all-natural” or “100% natural” that said product wouldn’t contain synthetic ingredients like phenoxyethanol or polyethylene, right? Wrong. At least, that’s the cases for five companies facing action by federal regulators for allegedly making false claims about their products’ ingredients.
Last May, an investigation involving federal regulators and prosecutors from all 50 states led to four national cancer charities being charged with swindling consumers out of $187 million in charitable donations. Today, two of those bogus charities — responsible for $75 million in bilked donations — have agreed to close up shop and provide refunds to donors.
While millions of Americans are no strangers to questionable debt-collection practices, a new report from the Consumer Financial Protection Bureau shows that the men and women in the armed forces are twice as likely than their civilian counterparts to file a complaint when a collector crosses the line.
Millions upon millions of seamless commercial transactions — interactions between consumers and business — take place every day. But sometimes, something goes wrong. Your package arrived broken. You’ve been billed for a service you cancelled three months ago. You were called something rude by an employee. Whatever it is, it’s a problem, and you need to complain about it. [More]