complaints

Taber Andrew Bain

Feds Investigating Wells Fargo Sudden Account Closures

Last year, federal regulators fined Wells Fargo $185 million for its fake account fiasco in which employees were found to have opened more than two million accounts without customers’ authorization. Now, the bank says it’s under investigation for wrongly closing some accounts.  [More]

CenturyLink

Lawsuit Claims CenturyLink Continuously Offers Bogus Price Quotes

From extra, unexpected fees, Broadcast TV charges, or a completely different base price for your service of choice, it’s not uncommon to open your cable or internet bill to find the amount higher than you anticipated. One state is taking on these surprise bills by suing CenturyLink, accusing the cable and phone provider of frequently billing customers at higher rates than sales agents quoted. [More]

ken fager

Student Loan Borrowers Face Delays, Bad Information About Loan Forgiveness Program

The Department of Education’s Public Service Loan Forgiveness program allows student borrowers a way to eventually erase federal student loan debt by working for the government or at a non-profit for 10 years. Students have already accused the government of failing to keep its promise, and a new report not only appears to bolster this claim but shines a light on other concerns about other roadblocks to loan forgiveness. [More]

.sanden.

Regulators Investigating 105K Jeep Liberty SUVs Over Airbag Failures

An airbag can save your life if you’re ever in a crash, but that’s only possible if the safety device deploys as intended. For more than 105,000 Jeep vehicles, that might not happen, leading federal regulators to open an investigation into the matter.  [More]

Warner Brothers

Law Professor Files Discrimination Complaint Over Women-Only ‘Wonder Woman’ Showing

Alamo Drafthouse, a small movie theater chain known for its anti-texting stance and general coolness, scheduled a special women-only showing of the summer superhero film Wonder Woman. This seemed like a fun one-off idea, but the idea has met some resistance, particularly online. Now a law professor who specializes in employment discrimination and sexual orientation law is filing a complaint with the city, claiming that the showing may be violating the city’s own laws. [More]

Rachel

Airline Bumpings Were Up, But Complaints Went Down In First Months Of 2017

The first few months of 2017 haven’t exactly been great for airlines, what with system outages, bumped passengers being dragged off planes, and other customer service fiascos. In fact, new federal data shows that bumpings were slightly up during the first quarter of 2017, while complaints filed against airlines actually dropped 19%. [More]

Sol Es

Customer Service Worker Gone Rogue Tells KFC, Pizza Hut Customers To Order Domino’s Next Time

If you’re going to fire a customer service rep, you need to make sure they can’t get back into your system and wreak havoc… like the former rep who managed to reply to dozens of emails from KFC and Pizza Hut, telling them the restaurants don’t care about complaints anymore, and to just “order from Domino’s next time.” [More]

Adam Fagen

Complaints About Student Loan Servicing Increase In Nearly Every State

Newly released complaint data from the Consumer Financial Protection Bureau appears to support recent claims by nearly two-dozen states that Education Secretary Betsy DeVos may be making a big mistake by rolling back protections for student loan borrowers.  [More]

frankieleon

Data Shows Too Many Americans Being Pestered About Medical Debt They Don’t Owe

What’s worse than being overwhelmed by medical debt after a hospital stay or doctor’s visit? Being told you owe money for healthcare procedures and services you never received. Yet, a new analysis of federal data shows that too many Americans are being pestered to pay off medical debt that they don’t actually owe.  [More]

Adam Fagen

Complaints About Student Loan Servicing Increased 429% In Past Year

In the past year, federal regulators and consumer advocates have highlighted issues with student loans and the servicing of these often crippling debts: from finding that educational loans continue to haunt older borrowers, to suing Navient, the largest student loan servicing company. Because of this, it might not come as much of a surprise that the number of complaints the Consumer Financial Protection Bureau received related to student loans has skyrocketed.  [More]

Adam Fagen

Citizens Bank Glitch Makes Direct Deposits Disappear, Leaves Bills Unpaid

Citizen Bank customers expecting to see their paychecks added to the balance of their accounts Friday morning were disappointed to find that wasn’t the case: A glitch in the bank’s system prevented paychecks and other direct deposits from being processed.  [More]

CFPB Says TCF Bank Made Millions From Misleading Overdraft Practices

CFPB Says TCF Bank Made Millions From Misleading Overdraft Practices

Fifteen months after Minnesota-based TCF Financial revealed it could face legal action from federal regulators related to alleged unfair and deceptive overdraft practices, the Consumer Financial Protection Bureau has finally taken legal action against the bank. [More]

Jacob Grove

Regulators Investigating 1M Dodge Trucks, SUVs Linked To Rollaway Incidents

Six months after confusing gear shifters made headlines following the death of Star Trek Actor Anton Yelchin, federal regulators have opened a preliminary investigation into one million Dodge trucks and SUVs with similar shifters after receiving more than 40 complaints the vehicles have rolled away after drivers put them in the “Park” position.  [More]

William Hook

iPhone Owners Complain That iOS Update Drains Batteries Unexpectedly

A week after Apple admitted that some iPhone 6S batteries weren’t woking properly and agreed to fix the power source for free, the company’s latest iOS update has been found to unexpectedly drain device batteries in a matter of seconds.  [More]

YouTube

Apple Pushes Out Update To Fix Verizon Customers’ iPhone Connection Issues

Earlier this month, Verizon Wireless users complained that they were experiencing connection issues with the newly released iPhone 7. In an attempt to fix this issue, Apple has just released an update to the iPhone’s operating system.

[More]

Skincare Marketers Barred Over Deceptive Marketing and Billing Practices

Skincare Marketers Barred Over Deceptive Marketing and Billing Practices

A year after federal regulators received a court order temporarily shutting down a group of marketers allegedly using deceptive online “risk-free trials” to entice customers into buying skincare products, the agency officially received orders barring the companies and their operators from using the deceptive tactics to promote their products.  [More]

Facebook

Consumer Privacy Groups File FTC Complaint Over Facebook, WhatsApp Data Sharing

It’s been less than a week since WhatsApp announced it would start sharing some user data with parent company Facebook, but in that short time, app users and privacy advocates alike have raised a ruckus over what they see as a broken promise. Now, some consumer privacy watchdog groups have filed a formal complaint with the FTC, asking them to look into it.

[More]