Reader Brad forwarded some links to chat transcripts in which he tries to tell Comcast that he can’t make local calls, during which he alternates from incredulity to despair then back to incredulity again. He even sings to the CSR.
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Reader Saves $230 On Cable And Phone Bills By Rocking The Cancellation Threat
By 11.18.08
Here’s how Stephanie saved $230 on her cable and phone bills after following the tips in “3 Ways To Lower Your Out Of Control Cable, Internet And Phone Bills“
Reach Comcast's Office Of The President
By 11.13.08
If you would like to reach the immediate clutch of minions encircling Comcast CEO Brian Roberts for some reason (say for instance you tried working with Comcast Customer Service Czar Frank Ellison (email: We_Can_Help at cable dot comcast dot com) and for some reason that didn’t work out or you weren’t happy with his solution – or you just really want to give his executive assistants a piece of your mind and want to increase your chances it will reach his ears) – here’s the phone number for the Comcast Office of the President: 215-286-8960.
By 11.10.08
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Does Comcast love Obama? Or do they just really, really, really hate FCC Chairman Kevin Martin? [DSL Reports]
Secret Phone Numbers And Email Addresses To Reach Executives At 101+ Companies
By 11.7.08
Inside, email addresses, phone numbers, and addresses for over 100 different companies to inject your customer service complaints into their corporate executive offices, and get it well on the way to success.
How To Save $323.40 On Your Comcast Bill Just By Asking
By 10.29.08
Reader aishel says that he saved $323.40 yearly on his Comcast bill just by asking! Yes, it can be just that easy.
You'd Think Comcast, A Cable Company, Would Be Better At Installing Cable
By 10.14.08
Amy, a student at UC Davis, has just learned one of the lessons that one inevitably learns at college. Cable companies are simply not very good at what they do. Take, for example, the “finished” installation of some cable outlets in her apartment.
Comcast Gives Reader Hurricane Ike Refund
By 10.10.08
Reader Josh is a Comcast customer says he was without power for 7 days due to Hurricane Ike, and by calling 1-800-COMCAST he was able to get a service credit for the whole time he couldn’t watch TV.
Comcast Filled My House With Raw Sewage
By 10.10.08
Tressy Campbell of Woodstock, Georgia has a kitchen. In this kitchen is a lot of raw sewage. It’s been this way since June. As you might imagine, Ms. Campbell is somewhat annoyed about this, and would like the Comcast contractor who drilled a hole in her pipe and ran a cable through it to pay for the repairs.
Readers Share Stories Of Trying To Save By Threatening To Cancel
By 9.25.08
Yesterday we told you about a man who saved $238.92 per year on his Comcast bill by threatening to cancel and getting a discount to keep him around. Numerous readers chimed in in the comments with their tales of victory using the same method, tales of failure, and a few company employees shared their insider perspective. Ive rounded up the comments and sorted them by the aforementioned categories so you may learn from their tips and tricks to save on your cable bill. Some of the same tactics can be applied to other services, like cellphone or credit cards, as well…
Threatening To Cancel Comcast Saves Man $238.92 Per Year
By 9.24.08
David used the classic Threaten To Cancel method to save big time on his cable bill, $238.92 per year. Better yet, he did it in the face of Comcast trying to raise his bill. Granted, it was by less than a dollar. But why pay more if you don’t have to? Here’s how he did it.
Comcast Admits Error In Requiring SSN Under "Patriot Act"
By 9.24.08
Comcast’s customer service czar Frank responded to our post “Comcast: “The Patriot Act” Mandates We Need Your SSN” by saying it was an error on part of the agent. Via Twitter he said:
Comcast: "The Patriot Act" Mandates We Need Your SSN
By 9.22.08
Ryan wanted to order new Comcast service but balked at their request for a Social Security number. When he asked why they needed it, the Comcast chat rep said “The Patriot Act” required it. That doesn’t sound right to us, or to Ryan. His story and full screenshot of the chat, inside…
Idiot Comcast Door-To-Door Salesmen Cause Neighborhood Panic
By 9.19.08
Yesterday, the Seattle Post-Intelligencer reported that the police were looking for two men who were posing as Comcast employees as a ruse to steal social security numbers. The men were driving an unmarked car, wandering around a neighborhood knocking on doors and telling residents they needed to fix some wiring issues. One resident refused, claiming that she didn’t have an appointment. She then saw the employees start knocking on other doors and, finding it unlikely that her entire neighborhood could have “wiring issues,” called the police.
Comcast Joins NY's Anti-Newsgroup Crowd, Shuts Off Access
By 9.19.08
Comcast has joined pretty much every other ISP in New York by shutting off access to newsgroups, effective two days ago, although current users will still have access through October 25th. A lot of stories on this topic have focused on how New York Attorney General Andrew Cuomo has led the overall “crackdown” due to kiddie porn, but we think this is really just a politically convenient business decision to cut costs on a service that’s declining in popularity. DSLReports seems to agree, and they offer some advice on where you can get affordable newsgroup access now that your ISP is no longer footing the bill.
Comcast Officially Informs Customers Of The 250 GB Bandwidth Cap
By 9.18.08
Reader Michael forwarded Comcast’s official warning about the new 250 GB download cap that they’ve added (or rather, that they’ve now admitted to) in their Acceptable Use Policy. The cap has been in place for some time, but Comcast is just now getting around to telling everyone about it.
Comcast Fumbles: Connecticut Jets Fans Miss Brett Favre's Debut
By 9.9.08
Brett Favre lead the NY Jets to victory over the Miami Dolphins Sunday, but if you’re in New Haven, CT you didn’t get to see it, thanks to an error by Comcast. The cable company accidentally broadcast the wrong game, but when fans called to have the mistake corrected, Comcast told them that their game was blacked out because they lived too close to Foxboro and the New England Patriots. That is, of course, a bunch of baloney.
