Frank Eliason is a great pointman for escalating Comcast customer service issues, but what if he dies, gets promoted, a new job, or decides we’re all just too annoying? Then you might want to have some backup executive customer service info:
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Streaming Cable Content: For Comcast Subscribers Only
By 10.24.09
Yesterday’s news that Hulu soon plans to start charging for its service actually came fresh on the heels of Comcast’s announcement that it’s about to officially launch online streaming video for subscribers to both their cable TV and Internet services.
Woman Struggles Through Comcast's Outsourced Rebate Maze
By 10.14.09
Coaxed by the promise of rebates, Rhea took the Comcast high-speed internet plunge, but found it difficult to get her money, since Comcast had outsourced its rebates to a company called OfferWire.
Comcast Sends Out Phone Sex Number, Apologizes
By 10.12.09
The Harrisburg, Pa. Patriot-News reports Comcast sent out a service upgrades flier with a number for a phone sex line.
Comcast To Warn You If Your Zombie Computer Is Secretly Spamming People
By 10.9.09
Where does spam come from? Well, there are these things called botnets. They’re networks of hijacked computers that secretly do the bidding of their masters. Often, they send out spam. Comcast plans to offer an automated service that will inform you, within your browser, if your computer is behaving as if it has been compromised by malware.
Comcast Tells Customer On Demand Doesn't Work For Many Chicagoans At Night
By 10.8.09
Mike writes us to say Comcast’s On Demand service in Chicago is suffering from dropsies reminiscent of Bears receivers. He says a CSR admitted as much when he called to complain. He writes:
Comcast Unleashes CustomerCentral
By 10.2.09
Comcast sent me an e-mail with this alert/warning that the company is about to change its billing/customer service interface.
Comcast May Buy Controlling Stake Of NBC Universal
By 10.2.09
Hey, are you ready for Comcast to take more control over your entertainment? Then great news for you! Yesterday a rumor leaked that the cable giant is negotiating to buy 51% of NBC Universal, which includes the movie studio Universal, Universal theme parks, the NBC network, and shows like 30 Rock and SNL.
EECB Results In Deluge Of Comcast Callbacks, Quick Fix
By 9.23.09
CJ responded to his daylong Comcast outage with an Executive Email Carpet Bomb that hit its target with vigor. He says within 20 minutes his phone was bombarded with calls from company reps around the country, who managed to restore his service within four hours.
FCC Proposes New, Awesome, Net Neutrality Rules
By 9.21.09
The FCC today proposed new rules to protect and preserve “net neutrality,” the idea that ISPs must treat all users the same and not prejudice against different types of customers. In a speech, Chairman Julius Genachowski supported adopting the “Four Freedoms” first articulated by the FCC in 2004 (PDF) not just as principles but as formal rules, and adding two more: “non-discrimination” and “transparency.” The big networks are, naturally, incensed.
Comcast Raising Cable Modem Rental Fees This Fall
By 9.16.09
Comcast is going to start rolling out a $2 fee hike across the country this fall, which means your cable modem rental fee will go from $3 to $5 by the end of the year. Comcast says they absolutely have to do this or they’ll never be able to pay for service and equipment upgrades, which makes us wonder how the poor underfunded company manages to stay afloat at all.
No HD Red Zone Channel For You, Comcast Tells Chicago
By 9.15.09
There are three ways in which HDTV blows your mind: It lets you read too-small text in video games and movie subtitles, makes the picture on DVDs take up the entire screen, and in football games lets you see more of the field, and in such stunning detail you can make out the tears on Buffalo Bills fans’ faces as their team blows 11-point leads in the final two minutes.
Comcast: You're Too Far Away For Cable But Your Neighbor Isn't
By 9.14.09
Attention: A satisfied Comcast customer has written to this website. Sadly, reader Kevin is now being denied the delicious shivery pleasure of Comcast’s services — because his new house is 600′ too far away.
Comcast Guarantees You Will Have Your Entire Day Wasted
By 9.1.09
We’re happy for Comcast that it’s a giant company and all, but is it really that impossible to have someone in Connecticut talk on the phone with a Connecticut-based customer about a no-show installation tech who we presume should also be in Connecticut? Maybe that’s the problem—maybe the technician was accidentally outsourced and is presently driving around Mexico or the Antarctic looking for Karah’s address.
Why Commercials Sometimes Aren't Perfectly Synced With The Shows
By 8.29.09
Zac read our recent post about Comcast randomly throwing advertisements in the middle of cartoons and other programming. He let us know that the errant commercials can be explained by science. Broadcasting technology science, that is!
Comcast Won't Let Me Watch Cartoons!
By 8.26.09
According to reader Chris, Comcast in South Florida has been cutting into TV programming with commercials, preventing viewers from watching various kinds of shows. Reader Chris H. writes:
Comcast Says Lightning Caused Emergency Alert System To Show QVC
By 8.8.09
Remember Jim? His Comcast cable box randomly responded to the emergency alert system (EAS) by tuning in to QVC. According to a source inside Comcast, rogue lightning strikes set off the EAS, even though there wasn’t an emergency. Two things happen when the EAS activates: the cable box switches to a local channel, and Comcast replaces the local programming with an alert. In Jim’s case, the box switched to the emergency channel—which happened to be QVC—but since there wasn’t an emergency, there was no special broadcast. So what can you do next time your cable box independently declares an emergency?
