UPDATE: We added case law to throw back at Cingular if they try to argue the change in arbitration agreement is not a material change.
cancellations
Just Cancel The 32 Online Accounts
By 1.8.07
The editor of PC World signed up for 32 different online accounts and then tried to cancel them. As could be expected, the results weren’t pretty, with difficult to find cancellation instructions, options designed to mislead, and upselling exit interviews.
Threatening To Cancel Cable Can Get You Discounts
By 1.3.07
As we mentioned yesterday, threatening to cancel your cable for another provider can sometimes unleash a shower of freebies and rebates as the company tries to get you to stay.
WABC Looking For Angry Cingular Customers
By 12.22.06
WABC wants to hear from NYC-area Cingular customers who are against the text-message rate price hike.
Ask The Fray: What’s The Legal Definition of ‘Subscribe?’
By 12.21.06
In the correction Cingular offered on our, “Break Your Cingular Contract Without Fee, Thanks 2 Txt Msg $ Raise” post, Cingular contends that text-messaging is not a service that users “subscribe” to.
We Interview Cingular About Cancelling Over Text Message Plans
By 12.20.06
JackLeaker: yes, I’m sure they are…
What Cingular Tells Customers Canceling Over Text Message Rates
By 12.20.06
This is what Cingular will probably tell you if you call up trying to get out of your cellphone contract and service without paying an early termination fee based on their recent text message rate raise.
BREAKING: Cingular Shuts Off TDMA Service
By 11.6.06
Starting today, Cingular is shutting off TDMA cellphone service in Toledo.
Cancel Recurring Charges, Even When They Won’t Let You
By 11.5.06
Recurring auto-biller won’t let you cancel your account online?
Sprint Reps Continue Lying To Avoid Letting You Cancel
By 10.27.06
Sprint’s retention process has gotten almost as bad as AOL’s.
Text Message Packages Hamstring Sprint Cancellations
By 10.12.06
An important caveat for those trying to cancel their Sprint service over the recent rate hike: If you’re on a text message plan, where you get say 1000 message for $10 or 300 messages for $5, this trick may not work for you, at least not at first blush.
Sprint Retention Department Phone Numbers
By 10.11.06
Here’s two extra phone numbers that may help you if you’re trying to cancel Sprint.
Defeat Sprint’s Rate Hike Cancellation Lies
By 10.11.06
Sprint’s retention department is trying its darnedest to prevent customers from jumping out a window of opportunity that would let them cancel service without penalty.
Verizon “Unlimited” Wireless Stills Hates Porn
By 10.2.06
Seems like just about everyone wrote us over the weekend to tell us just how wide Verizon was stretching the starfish of all its Unlimited Wireless Broadband customers. So let’s give ’em a shout-out for thinking of us! Thanks, jpac, Travis, Jeff, Uncle Bob and Sarlac, to name only a few!
Match.com Joins The 19th Century
By 9.28.06
Match.com has sagely decided to stop requiring you to send a telegram to cancel your subscription.
