It’s raining and dreary, a perfect day for an indoor project. Like forgery. To escape our Verizon contract, we told them we’re moving to Cambodia to work in the US Embassy. The 30 days for us to send them proof of this is coming up. We know this really pissed a lot of people off when we first did this so let us explain. We were told that one way to break your cellphone contract was to tell them you’re moving to an area out their service range. Cambodia certainly fits the bill. Almost too well, it can be argued.
cancellations
UPDATE: Empire Who’s Who Service Gets Imperial
By 8.21.06
Previously, a reader wrote in about how hard it was to get a refund from Empire’s Who’s Who, a business contact directory. Many of our commentors said the best way was to dispute the charges with the credit card company. Today, another reader writes that all it took for her was the THREAT of doing so.
Cancel Verzion By Moving to Cambodia
By 8.1.06
UPDATE: We don’t mean to say that you should actually lie to your cellphone provider and do this. In the interest of following up on advice we previously posted, which also appeared in Wired, we wanted to see if this worked. So we gave it a shot.
Cancel Your Cellphone By Dying
By 8.1.06
Here’s a tip for quitting your cellphone AND avoiding cancellation fees, straight from the mouth of a former wireless call center rep, Davros.
Phish Threatens to Cancel AOL Account… Oh No!
By 7.28.06
A phish sent around this morning threatened to suspend our AOL account if we didn’t update our records (our billing information is apparently out of order). As if.
So You’ve Decided To Join The Army Just To Cancel Your Cellphone
By 7.27.06
We’ve noted that one “tactic” to leave your cellphone is joining the armed services, and Davros, a former cellphone call rep sent in some rockets red glare to illuminate the particulars.
We Poke Sticks At Wired’s Cellphone Cancel Tips
By 7.26.06
Wired’s August issue features some advice on cancelling your cellphone service, but how good is it?
Quit AOL By Fax, Mail, or Phone
By 7.25.06
In all the boogaloo about AOL’s manual and call centers, we forgot some very important pieces of information.
Comcast is Nice, Frustrating Man
By 7.7.06
We’ve been fielding some inquiries lately from news organizations, asking our thoughts about recording customer service interactions. Will Vincent and the Sleepy Comcast guy inspire copycats? Will people try to game the system for kicks and national acclaim? Well, some guy tried to goad a Comcast rep during an intent to cancel call…
MLB.com Still Auto-Renewing, Still Defeatable
By 6.22.06
A Phillies fan, Loretta signed up for MLB.com so she could follow her team after moving to Florida. She did not want to renew but found MLB.com had courteously done that for her, without asking or warning. She called customer service who kept saying they would refund it, but then changed their story and said her grace period was up.
HOWTO: Cancel Anything
By 6.15.06
Courtesy of an anonymous reader and telcom worker, BoingBoing has some advice for cancelling any kind of service over the phone, which we’ve distilled here:
Cancelling Vonage, The Nick Denton Story
By 5.30.06
Have you ever wanted to stand in Nick Denton’s shoes, astride a vast and powerful blog network? Us neither, but if you did, your wet dream has just come true. Nick’s on the phone with Vonage and it’s not to congratulate them on losing 13% of their share price since their recent IPO. Rather, its to hang up the phone on Vonage, something they’re a little less than helpful with enabling…
UPDATE: ‘I Love Baseball but Hate MLB.com’
By 4.11.06
We keep reading reports that MLB.com is doing very well, has lots of subscribers, investors and money. They should invest some of that into their customer service.
