cancellations
We Post Sprint Supervisor's Direct Line, She Changes It, Leaving Message Blaming Us
In the message, Judy advises customers to call Sprint’s main line at 877-812-1223 and wait their turn for incompetent service just like anybody else.
Verizon Makes Customers Fax In Old Contract To Cancel Service Without Termination Fee
Customers following our Script For Escaping Verizon Contracts Without Fee, Based On Text Message Rate Raises are running into a small snag: Verizon is making them fax in their old contract.
No One Told Sprint Customer Care They Had To Let Customers Leave Contract Without Termination Fee Over Text Message Rate Raises
We asked our leak what Sprint thought when The Consumerist posted back in October about how customers could escape their cellphone contract without penalty, based on the raise in text-message rates.
Script For Escaping Verizon Contracts Without Fee, Based On Text Message Rate Raises
Use this aggressive step-by-step script for leaving your Verizon contract early, without paying $175, in under 30 minutes.
Cingular's FAQ Contradicts Cingular's Anti-Cancellation Rhetoric
Cingular has been denying customers’ right to cancel over the rise in pay-per-use text-messaging rates, contending they,
“only promised to let customers out of their contracts if we raised the price of a service they “subscribe” to. Pay per use SMS is not a service customers subscribe to.”
However, this contradicts language in Cingular’s MEdia Net Mulitmedia Messaging FAQ…
Cingular Denies Contract Termination Without Penalty Request Based On Supposed Difference Between The Words "Revised" And "Modified"
William tried without success to cancel his Cingular contract without early termination fee based on the info in “Script For Escaping Cingular Contracts Without Fee, Based On New Arbitration Clause.”
UPDATE: Sprint Will Cancel Dead Brother’s Cellphone
A Sprint PR rep contacted us regarding our post, “Sprint Refuses To Cancel Dead Brother’s Cellphone” and it seems they want to help.
Cancel Cingular By Buying A Phone And Returning It???
This is either this is an isolated incident or a reader Josh tells us a new cool way to get your Cingular service canceled: buy a new phone and return it.
Sell Your Cellphone Contract To Escape It
If doing battle with lying customer service reps and supervisors isn’t your thing, there’s an easier way to escape your cellphone contract. Several websites let you post your cellphone contract and trade or sell it to others.
Everything You Wanted To Know About Canceling Verizon But Were Afraid To Ask
Hey there. It’s us, your friendly Consumer blog. We know you’d like to cancel your Verizon contract, but it can be a little intimidating… particularly because Verizon doesn’t want to honor the terms of your contract, and you may be afraid of them. That’s sad, but it doesn’t have to be this way. Come with us now as we take a journey to month-to-month bliss. Remember, a contract goes two-ways, regardless of what some companies may think.
Sprint Refuses To Cancel Dead Brother’s Cellphone
Sprint refuses to cancel the cellphone service of a reader’s dead brother. The most they’ll “bend” for reader M is to “put the account on vacation,” at $5.95 a month.
Cancel Verizon Without A Fee Even If You Have A Txt Msg Plan
- Effective March 1, 2007, the price for receiving TXT messages from customers of foreign wireless carriers will increase from $0.10 to $0.15 per message.
Verizon: 34 Txt Msgs= Material Adverse Effect
We’ve been getting quite a few letters from people who are saying that the reason Verizon won’t let them cancel is because they haven’t Txt’ed enough in the past. One rep even went so far as to tell Reader Andrew that he had to have sent 34 text messages to qualify.
Verizon Makes Canceling Over Their Txt Msg Hike Impossible
- IF THE CHANGES HAVE A MATERIAL ADVERSE EFFECT ON YOU, HOWEVER, YOU CAN END THE AFFECTED SERVICE, WITHOUT ANY EARLY TERMINATION FEE, JUST BY CALLING US WITHIN 60 DAYS AFTER WE SEND NOTICE OF THE CHANGE.
What it should say is: “Go ahead and call us, we’ll just argue that our changes do not constitute a ‘material adverse effect’, despite the fact that we were required to send you something called a “Legal Notice,” which sounds suspiciously like the sort of “Notice” we’re referring to in our Customer Agreement. Neener, neener, neener.”
Break Your Verizon Contract Without Fee, Thanks to TXT Msg Raise
Do we sense a theme here? Verizon is raising their text message rates for those without a messaging plan. Loyal readers of this blog will know what comes next, if the rate increase constitutes a “MATERIAL ADVERSE EFFECT ON YOU” you can “CAN END THE AFFECTED SERVICE, WITHOUT ANY EARLY TERMINATION FEE”.
Cingular Arbitration Escape Script Addendum
After attempting to use the, “Script For Escaping Cingular Contracts Without Fee, Based On New Arbitration Clause,” some readers reported failure, but we’ve got a possible solution.
