Vincent Ferrari was nice enough to come down to Gawker HQ and answer a few questions about his ordeal, AOL and what’s next for our famous AOL canceller. He may have been nice on national broadcast, but we get him to open up and talk a lil’ smack-a-roony. Plus, he’s got some things up his sleeve that might put the hurt on AOL even more so than his Dear John call…
AOL
AOL After the Storm
By 6.29.06
Now that AOL has weathered the Vincent Ferrari storm, what’s it like to cancel? Has anything changed? Are the reps more courteous? Do they tell you bedtime stories over the phone?
How Consumerists Put The Screws To Companies
By 6.26.06
The Church of the Customer Blog — a site we don’t link nearly as much as we read it — has an excellent vivisection of a negative WoM campaign, using our own favorite AOL canceler Vincent Ferrari as their still writhing subject:
Tomorrow We Interview Vincent Ferrari
By 6.26.06
Late Tuesday evening, inside Gawker HQ, we’ll have the privilege of interviewing Vincent Ferrari, the famous AOL Canceller. Yes, that’s caps.
AOL Canceler on CNN, For Reals This Time
By 6.23.06
Vincent Ferrari may not have hit prime-time on CNN last night, but his clip yukking it up with Jeanee Moos has made its way to the net. Here’s a ghetto screen capture:
Best Posts Ever, This Week
By 6.23.06
• Not quite what you would call a garden of earthly delights. “Life Inside in an AOL Call Center“
Vincent Ferrari on TV Again Tonite
By 6.23.06
Vincent Ferrari, the AOL canceler and people’s champion, is/was be on TV again tonight. Expect Vinnie on CNN from 7-8pm EST on The Situation Room. Oh, that’s like right now. Anyway, we are supposed to get a clip so look for that tomorrow. Insider Edition will be graced with his presence as well.
Beg and Plead in AOHell
By 6.22.06
Despite having to deal with a complete and total (and now fired!) cock, Vincent Ferrari still managed to get his AOL account canceled in under 7 minutes. Vincent’s special his account was picked up by the blogosphere, then the MSM. But he’s also special because, as people have written us time and time again, a 7 minute cancellation phone call is actually an example of stellar, speedy service from the likes of AOL. Some customers, a bit meeker than Vincent, literally have to resort to begging.
AOL Canceler on Today Show
By 6.22.06
Vincent Ferrari showed up on the Today Show for a little morning chat with Matt Lauer. Props to NBC for playing a huge chunk of the conversation, which we haven’t seen done in other media outlets. Of course, they do cut out the part in the call where Vincent says, “you’re annoying the shit out of me” but that’s the breaks of prime time. Matt seems amused and befuddled at Vincent’s affair, guess the networks have decided to sympathise with the little guy on this one.
CK Sample Calls Our AOL Story Lousey
By 6.22.06
An anchor commentator at AOL-owned Netscape.com questiond the veracity of our post, “AOL Wants to Sell “Internet” to the Dead.“
AOL CSR Fired for Not Retaining
By 6.21.06
A former AOL CSR, Michael, writes about how the company axes employees who don’t give cancelling customers the proper retaining:
Consumerist on CNBC
By 6.20.06
This is us on CNBC’s Powerlunch this afternoon. The other talking head is Tom Mangan, a VP at Convergys Customer Care Group. He steals our bit at one point. Never trust a man in a moustache.
AOL Listens to BBB and CC, not You
By 6.20.06
Don writes that he had a very similar experience to Vincent in getting AOL to cancel his account. AOL wouldn’t listen. He claims he was forced to have his credit card company do a chargeback and got the Better Business Bureau to investigate.
