Don writes that he had a very similar experience to Vincent in getting AOL to cancel his account. AOL wouldn’t listen. He claims he was forced to have his credit card company do a chargeback and got the Better Business Bureau to investigate.

He writes, “AOL said they couldn’t locate my account when I tried to cancel, but found it in a hurry with the help of the 2 above-mentioned agencies.”

What is this company sub-contracted their retention services to? Why does AOL tolerate their existence?

Greed. But that greed is coming to bite them in the ass in a big way, as Vinnie’s call is well on its way to becoming an unqualified PR fiasco.