United Airlines only broke one of Dave Carroll’s guitars and got heaps of bad publicity for it. It couldn’t get worse than wrecking an expensive instrument belonging to a working musician, could it? How about destroying thirteen hand-carved instruments belonging to a professional musician? That’s what U.S. Customs allegedly did by mistake a few weeks ago to Boujemaa Razgui, a musician who plays two different types of Middle Eastern reed flute. [More]
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Delta Kicks Musician Out Of Frequent Flyer Program For Buying Cello Its Own Seat
By 11.13.12
Not wanting to become the Dave Carroll of the classical music world, solo cellist Lynn Harrell purchases a second seat for his cello when they travel together. This should keep everyone happy. The airline sells an extra seat to a very quiet and compliant passenger, and Harrell racks up extra frequent flyer miles that he can put toward future travel for his cello. Delta isn’t happy, though: they’ve kicked him out of their frequent-flyer program and banned him from it forever. His crime? Accruing the frequent-flyer miles that the airline granted to his cello. [More]
Southwest Also Breaks Guitars
By 9.3.10
Brian hasn’t written a song about it yet, but he tells Consumerist that Southwest Airlines broke his guitar. However, they won’t take responsibility for the situation because the case wasn’t broken [More]
New Song Tonight From "United Breaks Guitars" Guy
By 3.2.10
Tonight at 7:30 Eastern the third and final installment in the “United Breaks Guitars” music trilogy hits the streets in a live webcast release party. As you wait for that latest hot joint, relive the magic and catch up on the story of the country singer who watched in horror from their airplane as baggage handlers tossed around his Taylor guitar on the tarmac and broke it, by watching the first two videos: [More]
10 Of The Strangest Unclaimed Airline Baggage Items Ever Found
By 1.31.10
You’ve probably heard of the Unclaimed Baggage Center in Alabama. It’s where all lost suitcases that are never reunited with their owners end up. This makes it both the world’s most amazing thrift store and a collection of pretty weird stuff. A recent mental_floss article rounded up ten of the strangest (and most valuable) things they’ve found. [More]
United Loses $12,418.28 Of Famous Rock Climber Steph Davis's Gear
By 10.30.09
Pro rock climber and base jumper Steph Davis is always superstitious about her last “flight.” On any trip, the last jump off the cliff in her wing suit, she’s sure something will go wrong. Recently, her fears came true, but not while hurtling herself off the Eiger. It was her flight on United, who lost $12,418.28 of her gear, including parachute.
Dave Carroll Launches Second "United Breaks Guitars" Song And Video
By 8.18.09
Musician Dave Carroll hit the jackpot with his first song, “United Breaks Guitars,” last month. The song, the video, and the subsequent media coverage formed a perfect anti-ad for United’s poor handling of customer property. Now he’s released the second of his planned three-song cycle and this one has more of a “we could have had something together” feel to it. Like any sequel, it’s about 600 times more elaborate. We’ll always love “United Breaks Guitars” most of all, but it’s great to see Carroll continue his one-man shaming of an airline for not doing the right thing when it had the chance.
Did Dave Carroll's Broken Guitar Videos Cost United $180 Million?
By 7.25.09
The Times of London claims that public relations fallout from Dave Carroll’s catchy videos panning United Airlines for breaking his beloved $3500 Taylor guitar and then denying his damage claim may have cost the airline’s shareholders up to $180 million.
Sunwing Airlines Also Breaks Guitars – Then Replaces Them
By 7.21.09
Musician Dave Carroll told us that United breaks guitars, but did you know that other airlines break guitars, too? Oh yes!
Dave Carroll Says No To Guitar Hush Money From United
By 7.10.09
We officially love Dave Carroll now. Not only is he cute and a good singer, but he’s classy (check out how he defends the United employee in this video response) and has principles. The best part is at the end he encourages us to stay tuned for song #2. United hoped it could pay for the guitar and put an end to the bad publicity—but it looks like you’re not getting off that easily, United. Check out the full video response below.
By 7.8.09
https://consumerist.com/2009/07/08/dave-carrolls-united-breaks-guitars/
Dave Carroll’s “United Breaks Guitars” song and video EECB appears to be having the desired effect. Check out this tweet from United. [Twitter] (Thanks to Chris!) Update: Dave Carroll responds.
United Breaks Guitars
By 7.7.09
When United Airlines broke Dave Carroll’s $3500 Taylor guitar in the the spring of 2008, he contacted them to ask for compensation. After all, he and other passengers watched from the plane as United baggage handlers actually threw his guitar around on the tarmac. United said they wouldn’t pay for the damages, so Carroll wrote this catchy song about how much United sucks. We think it should go in United’s next ad campaign.
