Comcast Apologizes For Early Morning Widespread Service Outage

Image courtesy of knittinandnoodlin

You might not have been using the internet or trying to watch cable TV before sunrise this morning, but a lot of early-rising (and night owl) Comcast customers found themselves without TV, broadband, or phone service and complained that they were unable to contact the company.

The Boston Globe rounds up just some of the negative reaction to the overnight/early morning outage that appears to have affected Comcast customers across the country, from Portland, Oregon, to well… Boston, which is a few hours away from Portland, Maine, but you get the idea.

Judging by this graph of crowdsourced complaints on DownDetector, the outage began around 3 a.m. ET this morning and peaked about 90 minutes later. Complaints have now dropped down to around the usual level of Comcast-related grumbling.

“Early this morning, our engineers detected a hardware issue that impacted voice, video and Internet services for a subset of customers across the country for several hours,” reads a statement from Comcast. “During this time, customers also may have had difficulty reaching us by phone. Our engineers quickly identified and resolved the issue, and services are returning to normal. We appreciate our customers’ patience as we worked to fix this and are sorry that we inconvenienced them.”

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