In the wide world of sports, there are slumps and losing streaks, and then there are entire seasons that fans may wish never happened in the first place. Like the Cleveland Browns, who put up a dismal 1-15 showing in the National Football League’s 2016 season, prompting the team’s owners to send season ticket-holders an apology letter. [More]
sorry about that
Comcast Apologizes For Tech Crew Whose Truck May Have Caused Multiple Accidents
By 12.14.16
Earlier today, we told you about the Comcast tech crew in Indiana that was recorded showing an apparent disregard for the many drivers who ran off the road or collided while trying to get around a Comcast repair truck parked in the street. Now, Comcast HQ is issuing an “our bad” and promising to use this latest PR debacle as a teachable situation for its employees to prevent future incidents. [More]
Comcast Apologizes For Early Morning Widespread Service Outage
By 10.11.16
You might not have been using the internet or trying to watch cable TV before sunrise this morning, but a lot of early-rising (and night owl) Comcast customers found themselves without TV, broadband, or phone service and complained that they were unable to contact the company. [More]
New Frontier Customers Get Bad First Impression After Verizon Sale And Switchover
By 4.5.16
Back in February, Frontier Communications and Verizon announced a massive deal where Verizon sold broadband, cable TV, and voice markets in California, Texas, and Florida to Frontier. Millions of customers came along with the sale, and they were supposed to be switched from Verizon to Frontier on April 1. Considering how well the switch went, that wasn’t a good date to choose. [More]
Crayola Apologizes After Hackers Post NSFW Pics To Kid-Friendly Facebook Page
By 1.12.15
Visitors to the Crayola Facebook page were seeing Brick Red, or perhaps blushing in shades of Carnation Pink on Sunday when they realized that some nogoodniks had taken over the account and decided to have a laugh by juvenile but not kid-friendly updates for the crown company’s 2.45 million fans to see. [More]
Ubisoft Admits Assassin’s Creed Is Broken, Offers Free Stuff To Apologize
By 11.26.14
As I argued a couple weeks back in the wake of the botched release of Assassin’s Creed Unity, video game publishers need to stop treating their biggest customers as guinea pigs on which to unleash broken games that will eventually be fixed via multiple patches weeks after release — or at the very least acknowledge this treatment and give these customers an incentive (lower price, free stuff, etc.) that doesn’t make them immediately regret spending $60 on a new game. And while it’s too late to undo all the damage done, Ubisoft is now attempting to make nice with these users by offering them free content as an apology. [More]
GM Knew 2003 Death Was Tied To Ignition Problem, Didn’t Tell Family
By 11.11.14
Back in 2003, a woman died in a car crash after the airbag in her Saturn Ion failed to deploy. In 2004, GM denied an insurance claim related to the incident. That was the last the woman’s family would hear from the carmaker for 10 years, even though its own lawyers had included her in the 13 deaths it initially acknowledged were tied to a faulty ignition switch. [More]
Comcast Says It Will Credit Bills Of Customers Affected By Outage
By 11.6.14
Twenty-four hours after Comcast’s X1 platform went down for the second time in three days, the company says that it will try to make it up to customers with credits to their cable bills. [More]
Comcast Apologizes For Week’s Second Large-Scale Outage
By 11.6.14
In the wake of its second high-profile TV service outage this week, Comcast is apologizing to affected customers, many of whom had to find out through social media that there was a widespread problem because they couldn’t get through to Kabletown over the phone or online. [More]
Kohl’s Apologizes For Selling “Faux” Fur-Lined Parka Made With Actual Fur
By 9.23.14
Earlier today, the Humane Society accused Kohl’s of once again selling a product that supposedly used faux fur but actually contained the real deal. In a statement, the retailer apologizes to customers for the mix-up and says it has pulled the item in question from its website. [More]
Delta Apologizes For Ghana Giraffe Gaffe On Twitter
By 6.17.14
Last night, the U.S. men’s soccer team edged out the team from Ghana for its first victory in 2014 World Cup play. People everywhere went online to congratulate the team, including Delta Air Lines, which didn’t do quite enough research about the wildlife in Ghana before it Tweeted. [More]
Waffle House Sort Of Sorry For Refunding Waitress’s $1,000 Tip
By 6.11.14
Yesterday we told you about the Waffle House waitress in North Carolina whose $1,000 tip was automatically refunded to the customer who’d left it because of a policy at the restaurant chain. After being shamed in the media for keeping one of its employees from keeping money that would have greatly improved her life, Waffle House is now saying that maybe it should reconsider things. [More]
Seattle Apologizes For Labeling Stuck-In-Traffic Drivers As “Scumbags”
By 5.6.14
When government organizations try to be funny on social media, it usually falls flat. And when that attempt at humor is directed at people who are likely in a humorless mood — like, say… people stuck in a traffic jam — it will probably end in an apology. [More]
Airline Apologizes For Baggage Handlers Caught Dropping Luggage From Height Of 20 Feet
By 4.21.14
As airlines crack down on passengers’ attempts to shove too-large and overstuffed carry-on bags onto planes, a growing number of travelers are forced to gate-check their luggage, meaning it’s collected at the gate and put straight into the plane’s underbelly. But some baggage handlers don’t feel like carrying luggage down all those steps from the jetway to the ground and are just dropping passengers’ bags from heights of around 20 feet. [More]
Washington State Sold Computers Loaded With Sensitive Personal Information
By 4.11.14
It’s not just retailers and manufacturers that carelessly sell used and refurbished electronics containing sensitive information left behind by a previous user. The state of Washington has sold or given away hundreds of surplus computers that contain things like Social Security numbers, medical records, tax forms and other confidential information. [More]
IKEA Apologizes After Manager Allegedly Calls Breastfeeding Mom “Disgusting”
By 3.13.14
UPDATE: IKEA says it has reviewed footage from the day in question and says it has found no evidence that any such incident occurred.
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IKEA is having to do the apology song-and-dance after a mom in Ottawa claimed that she was treated rudely by a manager who told her she was “being disgusting” by nursing in the store and to “take it to the bathroom.” [More]
Kickstarter Apologizes For Hack; Asks Users To Reset Passwords
February 17, 2014
Since it announced on Saturday evening that its user database had been hacked — giving cybercriminals access to some personal information for its users — crowdfunding website Kickstarter says it has received thousands of queries from users with questions about the incident. [More]
Target CEO Apologizes For Hack, Explains 4-Day Delay For Alerting Customers
By 1.14.14
As you all know, between Black Friday weekend and December 15, Target’s in-store credit and debit card processing system was compromised, allowing attackers to make off with more than 100 million card numbers and other information. Last night, Target CEO Gregg Steinhafel went on TV to (repeatedly) apologize and to explain why Target didn’t acknowledge the hack until Dec. 18. [More]
