Guy Gets His Stolen Laptop Back A Year Later When Suspect Calls Customer Service For Help

Not the suspect. Or the owner. (trucinette)

Not the suspect. Or the owner. (trucinette)

In perhaps the only example of when a broken computer is a good thing, a man who had his laptop stolen last year was reunited with his property after the suspected thief called up Apple’s customer support.

Little did he know that the original owner’s email address was on file, tipping off the owner when Apple emailed to thank him for contacting the company, reports WMUR 9 News in New Hampshire.

When his laptop was stolen from his home in February 2013, the owner chalked it up to a loss after handing over the computer’s serial number to detectives. They then shared information about the theft to Apple.

Months later, the owner received a surprise when Apple thanked him for calling customer service, but because he didn’t have the computer, a big lightbulb turned on above his head. Probably, because that’s what happens in cartoons and all cartoons are based in reality.

“It was sort of shocking,” the owner said of his unexpected reunion. “I guess luck was on our side that the guy who took it didn’t try to get rid of it, which was sort of strange. Then, all of a sudden, he decides in his infinite wisdom, ‘Well, I’ll just call Apple and see if they can help me unlock this thing.'”

Police say someone had called Apple and referenced the serial number of the stolen laptop, and arrested the suspected thief.

“It then took us a while to track down the individual who made the phone call, but we were able to put that together and ultimately come up with enough evidence to charge him with the original burglary and recover the computer,” said a police spokesman.

Computer support call leads to burglary arrest [WMUR 9]

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  1. theoriginalcatastrophegirl says:

    definitely report laptop thefts to the manufacturer’s customer support. not that it helped me find mine after it was stolen in 2010, but toshiba collected the police report number to my file and said if they ever got a support call for the laptop’s serial number, they would follow up with the police.

  2. schwartzster says:

    “They then shared information about the theft to Apple.”

    So Apple knew (or should have known) that it was stolen when the thief called in and still helped him? That’s disappointing.

    • MathManv2point0 says:

      Yeah this is what upsets me the most about stolen goods like laptops and cell phones. If you report the phone stolen to the carrier it should automatically never work on that carrier again. If carriers stopped stolen phones from being activated and it was public knowledge that a stolen phone will NOT work then people won’t buy stolen phones from a thief thus cutting a thief’s incentive to steal in the first place. HOWEVER, my theory is that cell phone companies has this ability and chose not to forever lock the phone out of their network because a stolen phone could mean they get a new contract and more $. That is my theory.