Adventures In Honesty: Chase Credit Card Rewards

Zach’s parents used their Chase rewards points to send him a nice gift. He was thrilled to find three $25 gift cards to Amazon! Except, um, they had only sent him one. It was obviously a mailing error, and Zach reached out to Chase to straighten it out. Having a customer call in to complain that he received too many gift cards was apparently an unprecedented event at this Chase call center. But for raising an honest son, Chase will reward his parents with extra points.

My parents informed me that I was going to get a letter in the mail from Chase’s rewards program (since stuff like that some times looks like junk mail, they didn’t want me to throw it out by mistake). A few days later, low and behold, I got the envelope and opened to find that there were three $25 in Amazon gift cards, totaling $75! I sent a message to my parents soon after, thanking them for the generous gift. However, they responded back with a bit of confusion, noting that they only sent me a single $25 gift card. So, something strange was up.

Once I was able to look at the letters in the envelope again, I noticed that the two extra $25 cards were actually addressed to someone else. What happened was that there were two letters in there, one with my $25 card, and another with two $25 attached. I had simply assumed that three wouldn’t fit on a single letter. I guess the machine that processes these things simply got stuck and shoved an extra order behind mine.

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I’m not going to lie, it was tempting to keep the other two for myself, but I did the right thing and called up Chase to ask what should be done. After sitting through some messages, I came to a customer service rep that was more than happy to talk to me. I explained the situation, told them everything, and they replied that they’d never had this happen before. The rep put me on hold for a bit as they went to find out what to do. In the end, because I was honest and didn’t steal the extra $50, they agreed to put 2,500 [$25] worth of rewards points on [assumingly] my parents’ credit card account, provided I mail the gift cards to their rewards center. They said they were also going to inform the person who was supposed to get them, too.