Zach’s parents used their Chase rewards points to send him a nice gift. He was thrilled to find three $25 gift cards to Amazon! Except, um, they had only sent him one. It was obviously a mailing error, and Zach reached out to Chase to straighten it out. Having a customer call in to complain that he received too many gift cards was apparently an unprecedented event at this Chase call center. But for raising an honest son, Chase will reward his parents with extra points.
Not everyone is fond of state lotteries, but you know what they’re not? Illegal. Still, Tim shared his experience with the New York State Lottery and his credit card company, Chase, where the bank chose to treat his lottery subscription payment as a cash advance, with the $10 fee and astronomical interest rate that goes along with it.
Do you need some consumer power inspiration? Who doesn’t? Here are two more readers’ success stories about making a ginormous bank–Chase–treat them like the wonderful and valuable customers they are.