Band-Aids are supposed to heal wounds, not cause them. But Derek’s run-in with a Kroger brand Band-Aid left him bloodier than when he started.

Submitted to Kroger’s website at 6:19 p.m. on 3-3-10

“Good evening.

I wanted to make you aware of an unfortunate mishap I had with one of your products last night. A couple days prior I went to the store looking for clear ‘Band-Aid’ brand bandages. Unable to find the size I needed I settled for Kroger brand bandages instead. Thus began my spiral of dread.

I applied one of your bandages and all seemed to be going well until I attempted to remove it after a shower. Now, before you try to tell me I shouldn’t have showered with it on, one half of it came off all by itself in the water. So imagine my surprise when I pulled off the other half…and a piece of my skin came off with it. Bled like crazy, too. (See image here: http://www.scriptedgextreme.com/images/fleshwound3.jpg — please excuse the quality of the photo).

Anyhow, I’ve used other Kroger products in the past and have never had any trouble. (In fact, I used Kroger hydrogen peroxide to clean the wound caused by your bandage! Hah!) Maybe someone at the bandage plant got a little too happy with the adhesive, who knows? In any case, I think your QC department should test these extensively on their own bodies (the butt is a nice, fleshy area) before they ship them to stores so this doesn’t happen to a child.

You offer many decent products at competitive prices, and I will continue to buy many of them (except for bandages). But in light of this unpleasant incident, PLEASE have a long talk with your product testing and QC departments — especially if there’s any chance you’ll be marketing Kroger condoms in the near future.

I look forward to your timely response.

~D

I received the following auto response at 6.21 p.m. on 3-3-10

“Dear Valued Customer,

Thank you for contacting Kroger.

This message is not intended to answer the email that you have submitted but we do want to confirm that we have received your message.

One of our E-Communications Specialists will read and address your comments personally. This often requires some time for research before replying but please be assured we are working very hard to get back to you as quickly as possible.

Please note that this is a post-only email address, meaning that replies to this auto-acknowledgement are not read.

If your request is time-sensitive, you may wish to contact our Customer Contact Call Center by calling toll free 1-800-576-4377.

Thank you again for contacting Kroger.

Best Regards,

The Kroger E-Communications Team”

So far Derek hasn’t heard anything back.

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