Here’s some info we dug up that can help you contact some higher ups at Wells Fargo if you’ve tried regular customer service and escalating to supervisors and it’s not working out.First read this post about how to contact and conduct yourself when using executive customer service.

1) Call 866-249-3302. Ask to be transferred “to the office of Mr. Stumpf.” Once you reach the secretary or switchboard operator, say the following:

“Hello, my name is ________. I’m one of your customers, and I was hoping to speak to Mr. Stumpf because I’m really getting frustrated with getting a problem resolved, and I know that your company doesn’t want me to feel that way.”

2) You can also send some of their busy executives a well-written and cogent complaint letter (here’s how to write one):

John.G.Stumpf@wellsfargo.com, Howard.I.Atkins@wellsfargo.com, James.M.Strother@wellsfargo.com, Richard.D.Levy@wellsfargo.com, Mark.C.Oman@wellsfargo.com, David.A.Hoyt@wellsfargo.com, David.M.Carroll@wellsfargo.com, patricia.r.callahan@wellsfargo.com, kevin.a.rhein@wellsfargo.com, Carrie.L.Tolstedt@wellsfargo.com, AVID.MODJTABAI@wellsfargo.com, BoardCommunications@wellsfargo.com

If you prefer using written correspondence, particularly when sending letters by certified mail provides a trail that they actually got your letter, these addresses may come in handy:

Corporate Offices
Wells Fargo
420 Montgomery Street
San Francisco, CA 94104

Home Mortgage
Wells Fargo Home Mortgage
P.O. Box 10335
Des Moines, IA 50306-0335

Home Equity
Wells Fargo Home Equity-Internet
MAC S3837-020
2nd Floor
2222 W Rose Garden Lane
Phoenix, AZ 85027-2644

Online Customer Service
Wells Fargo Customer Service
P.O. Box 4132
Concord, CA 94524-4132

Wells Fargo Financial
Wells Fargo Financial, Inc.
Customer Service F4008-080
800 Walnut
Des Moines, IA 50309

Want more consumer news? Visit our parent organization, Consumer Reports, for the latest on scams, recalls, and other consumer issues.