If you have a legitimate grievance with a company that they’re not helping you solve, here are 15 hand-picked articles of ours that will be your blueprint to kicking ass. They’re arranged in 3 escalating tiers, depending on how far you want-to/have-to take it. If you’re ready to stop getting mad and start getting results, check out the posts inside…

THE NICE ROUTE
How To Complain
How To Write A Complaint Letter (Remember that if you can find the appropriate bodies that oversee the company’s industry, CCing your complaint letter to them can help)
How To Record Customer Service Calls
How To Never Get In Trouble For Recording Customer Service Calls
How To Escalate To The Most Powerful Levels Of Customer Service

THE HARDBALL ROUTE
The Underlying Principle For Forcing An Uncaring And Adversarial Company Fix Your Problem
How To Launch An Executive Email Carpet Bomb
Unlawfully Billed? Threaten To Report Them For Mail Fraud
How To Fax A Company To Death That’s Ignoring You
How To Get Your Problem Solved By Posting It To A Company’s Stock Forums
How To Start An Online Campaign Against A Company To Shame Them Into Fixing Your Problem
How To Get Unscrewed By Threatening To Stand Outside The Store Passing Out Flyers About Your Experience
(several of these are based on material from Ron Burley’s excellent book, “Unscrewed: The Consumer’s Guide To Fighting Back,” which everyone should read.)

THE LEGAL ROUTE
How To Take A Case To Small Claims Court
How To Win A Case In Small Claims Court Against A Big Company By Delivering Your Small Claims Court Papers To Their Mall Kiosk
How To Find A Lawyer

(Photo: Getty)

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