i hear you


Audiobooks Are Gaining Listeners While E-Book Sales Take A Dive

Using your eyes to read books? That’s so 2015, according to a new report that says audiobooks are becoming more and more popular while e-book sales have started to slide. [More]

Juan Rodriguez - PMI/LEPA

Ryanair Opens Itself Up To Passenger Complaints With New “Rate My Flight” App

Ryanair, the European low-cost carrier whose customer service approach used to involve sticking its fingers in its ears and yelling “NANANANA I CAN’T HEAR YOU!”, is trying to show it’s really and truly turned over a new customer service leaf: the airline is launching a new “Rate My Flight” app that allows passengers to air their grievances immediately upon landing. [More]