Continental and JetBlue Win Overall Satisfaction Awards From J.D. Power

Continental and JetBlue were the big winners in the annual J.D. Power North America Airline Satisfaction Study. The study asked 10,000 respondents to judge airlines on seven factors: cost and fees; flight crew; in-flight services; aircraft; boarding/deplaning/baggage; check-in and reservations.

Continental won the overall satisfaction award for a traditional carrier with 704 points out of a possible 1,000, despite hosting a sewage geyser on a recent flight. JetBlue won the overall satisfaction award for a low cost carrier with 810 points, despite massively fumbling its response to snow.

Blemished records aside, this is Continental’s second consecutive year winning the award, and JetBlue’s third. Congratulations, airlines – just don’t celebrate by buzzing the tower. — CAREY GREENBERG-BERGER

Traditional Network Ratings [J.D. Power]
Low-Cost Ratings [J.D. Power]
(Photo: stephenhanafin)