Most retailers are having trouble bringing in foot traffic, leading once-steady brands like JCPenney, Sears, and Macy’s to shutter large swaths of stores. Yet, those customers who continue to shop at brick-and-mortar retailers appear to be happier about the experience. [More]
satisfaction
UPDATE: Limited Edition Zune Fixed, and Then Some))
By 1.13.09
Brooke’s long, tedious, and unnecessary Zune repair is finally over, and it appears Microsoft has done her right. The day after our post on her situation went live, she got a call from Blarim, a personal rep at Microsoft Seattle, and the ball went a-rolling. But she ended up getting a lot more than just her Zune back.
Mattress Giant's 100% Satisfaction Guarantee Doesn't Apply To Mattresses
By 9.27.08
Look, if you’re going to call your store “Mattress Giant,” and you’re going to have a 100% satisfaction guarantee, then don’t specifically exclude mattresses.
12 Least Satisfying Cars Of 2007
By 12.4.07
Here are the 12 cars drivers enjoy owning the least, according to a Consumer Reports survey of its readers, which asked, “Considering all factors…would you get this car if you had to do it all over again?
Continental and JetBlue Win Overall Satisfaction Awards From J.D. Power
By 6.23.07
Continental and JetBlue were the big winners in the annual J.D. Power North America Airline Satisfaction Study. The study asked 10,000 respondents to judge airlines on seven factors: cost and fees; flight crew; in-flight services; aircraft; boarding/deplaning/baggage; check-in and reservations.
