UPDATE 5/29/07: Call 703-433-4401, a special number just for Consumerist readers that goes straight to the office of the CEO:

GARY FORSEE-CEO (703-433-4040) FAX 703-433-4352

Sprint! Your customer service sucks. Your call centers are broken. Your 1-800 hotline is a joke. That you placed dead last in our test last year of how long it takes a human to pick up is just the tip of the shitberg.

You run your call centers so they thwart customers with legitimate complaints and issues. Take this guy. He got a $600 Blackberry bill from Sprint and spoke with seven different reps, some of whom accused him of trying to scam Sprint. It wasn’t until he emailed Gary Forsee, Sprint CEO, that he got his problem resolved.

When you changed the text-message rate, it took you half-a-month to inform your reps that customers actually had the legal right to exit contract without termination fee, eating up 15 of the days customers had to exercise this right.

We have no choice. We must post your contact infos.

Readers, we implore you to use this information wisely. Use these numbers to kick your issue, which you have already unsuccessfully tried to resolve multiple times through regular customer service, up to the top. You know what we’re saying.

Twenty-five more executives, inside…

---

update 5/29/07

SPRINT EXECUTIVE CONTACT INFO

Adriano, Jerry – Customer Experience Executive | 913-762-8080 | jerry dot adriano at sprint dot com | KSOPHI0306 – 3C555 | 03503

Carter, Matthew – Base Management Executive | 913-794-2200 | matt dot carter at sprint dot com | KSOPHF0310 – 3A203 | 10000

Curran, Jim – BCS Executive | 913-762-1238 | jim dot m dot curran at sprint dot com | KSOPHE0210 – 2A101 | 07132

Digiorgio, Bryan – SVP Of Customer Care | 913-794-1705 | bryan dot digiorgio at sprint dot com | KSOPHF0410 – 4A603 | 10000

Garvey, Kim – Executive Assistant | 913-794-1671 | kim dot garvey at sprint dot com | KSOPHF0410 – 4A107 | 10000

Hallier, Shelley – Director | 913-794-1132 | shelley dot r dot hallier at sprint dot com | KSOPHF0402 – 4B465 | 10000

GARY FORSEE-CEO (703-433-4040) FAX 703-433-4352

Angelino, Mark – SBS Executive | 703-433-4440 | mark dot angelino at sprint dot com | VARESP0501 – 549 | NX9733 – 00100

Fleming, Denise Russel – Director | 703-592-5536 | denise dot r dot fleming at sprint dot com | VARESP0501 – 575 | 01532

Foosaner, Robert – Govmnt Affairs | 703-433-4144 | robert dot foosaner at sprint dot com | VARESP0503 – 561 | NX1785 – 00100

Garcia, John – Cable JV Sprint Only | 913-794-1393 | john dot a dot garcia at sprint dot com | KSOPHF0302 – 3A603 | 18900

Giarraputo, Joy – Assistant | 913-794-1501 | joy dot e dot giarraputo at sprint dot com | KSOPHF0410 – 4A421 | 00937

Hill, Christie – Corporate Governance | 703-433-4216 | christie dot hill at sprint dot com | VARESP0513 – 503 | NX1289

Kelly, Tim – Chief Marketing Officer | 913-794-1670 | tim dot kelly at sprint dot com | KSOPHF0410 – 4A103 | 10000

Kennedy, Leonard – Corporate Legal | 703-433-4274 | len dot kennedy at sprint dot com | VARESP0513 – 502 | NX1209

Land, Meghan – Office of the CEO | 703-433-4094 | megan dot land at sprint dot com | VARESP0507 – 5030 | NX1652 – 10500

Price, Sandy – HR Executive | 913-794-1001 | sandra dot j dot price at sprint dot com | KSOPHF0310 – 3A127 | 00895

Saleh, Paul Office of CFO | 703-433-4436 | paul dot saleh at sprint dot com | VARESP0512 – 583 | NX0974 – 00100

Walker, Kathy – Chief Network Officer | 913-794-4000 | kathy dot a dot walker at sprint dot com | KSOPHF0310 – 3A377 | 01263

West, Barry – Chief Technology Officer | 703-433-4578 | barry dot west at sprint dot com | VAHRNF0401 – 4070 | NX5901 – CTO00100

White, Bill – Corporate Communications Executive | 913-794-1099 | bill dot white at sprint dot com | KSOPHF0310 – 3A103 | 00089

Russ McGuire, VP of Corporate Strategy, at
russ.s.mcguire@sprint.com

Jeff Clemow Business Marketing
jeff.w.clemow@sprint.com

Since you have us on the RSS feed stitched directly to your eyeball, these will all probably be deactivated within the hour, but maybe for at least 55 minutes, some customers out there will be able to get through. — BEN POPKEN

Want more consumer news? Visit our parent organization, Consumer Reports, for the latest on scams, recalls, and other consumer issues.