Exactly how bad is the industry standard for customer service when telephone companies are being absolutely trounced in customer satisfaction polls by cable companies?

The survey quizzed customers on satisfaction with local and long-distance telephone services; cable companies were included in the survey if they offered packages bundling telephone service. It seems that cable companies are not only significantly cheaper across the US than traditional telephone providers, but people feel they get better customer service from them to boot. In fact, only one telecom company ranked highest in any US region: Verizon, for god’s sakes.

Given the standard of customer support we’ve experienced at the hands of cable companies, this is like the Neo-Nazi party leading the polls in the Israeli elections.

Cable Companies Outscore Phone Companies in Customer Satisfaction [Consumer Affairs]

Want more consumer news? Visit our parent organization, Consumer Reports, for the latest on scams, recalls, and other consumer issues.