Every year, a major customer satisfaction survey comes out with an updated look at how the country’s cable, phone, and pay-TV companies are doing. And every year, it turns out the answer is still: really badly. But while many cable companies continue to suck, one trend is clear — the more competition there is, the higher the satisfaction scores tend to be. [More]
competition works
You Still Hate Your Cable Company As Much As Ever, But Think Your Mobile Carrier’s All Right
By 5.23.17
AT&T Tweaks Unlimited Data Plan To Better Compete With Verizon, Sprint, T-Mobile
By 2.27.17
It’s been two weeks since Verizon’s surprise announcement that it was bringing back unlimited mobile data plans kicked off a huge flurry of activity, with all four national carriers introducing or improving their own offerings. But a point-by-point comparison of all four left many folks wondering: Is AT&T even trying? AT&T apparently wondered that too, and so is tweaking their plan once more. [More]
