Dan, whose Xbox360 was “lost in transit,” spent the past six months trying to get either UPS or Microsoft to give him what he had paid his hard-earned money for, has finally succeed in his quest. After we posted his story (see Microsoft Presents: UPS And The Case Of The Vanishing XBOX 360) and he sent executive email carpet bombs (EECBs) to both UPS and MIcrosoft, they are shipping him a brand new Xbox360. We briefly spoke with Dan over IM about his harrowing journey…
xbox
Best Buy Refuses To Accept Legit XBOX Exchange Because Of Typo
By 12.13.07
The XBOX that I bought on Black Friday had recently been scratching my discs.
Gamestop Screws Up Pre-Orders, Still Hasn't Fixed Them
By 10.1.07
It almost goes without saying that you should never trust Gamestop, but you’d at least expect them to honor ads that they’ve approved and printed. Gamestop pre-sold a Consumerist reader the new Medal of Honor game for Xbox 360 back in August. Part of the deal—according to their ad—was a card good for 400 free Marketplace Points for use on Xbox Live. But instead, they cancelled the card from his order, then gave him an incorrect reason for the cancellation, then admitted fault and promised to make everything right. As of today—almost a full month since the game was released—he still hasn’t received the points.
Halo 3 Discs Arrive Pre-Scratched
By 9.25.07
Eager fans today cracked open the hot new video game Halo 3, only to discover that their game discs were already scratched. It seems in their midst of preparing for a global launch with mondo cross-promotion, Microsoft forgot to check they didn’t use the the DVD holders with the defective nubs.
Dell Sends You Halo 3 Slightly Early
By 9.24.07
Reader pr0zac would like the world to know that Dell sent him Halo 3 slightly early. He’d like to thank Dell (and DHL) and apologize to everyone who has to wait, um, a couple hours.
"Bill Gates, You Suck"
By 9.5.07
Dan Jouver, a self-identifying southern Floridian, is yet another customer experiencing Xbox’s notorious Red Ring of Death product failure, multiple times, but unlike others, he is eventually driven to destroy his Xbox on-camera in a series of exciting scenarios.
Apparently, You Don't Know How To Work Your XBOX 360 Or PS3
By 8.9.07
Next gen consoles have more features than ever before, but if you’re like many consumers, you don’t know about them.
Friendly Email To Steve Ballmer Results In New XBOX 360
By 8.8.07
I was a frustrated Xbox 360 owner. Long story short, I had 6 Xbox 360 since launch that needed to be replaced, 4 of them due to poor quality control with the refurbished units (only 2 fell victim to the overheating issue). I had already purchased an extended warranty, beyond the extended one Microsoft provided. On the 6th repair, I was insisting on getting a new, not-refurb, unit. I escalated the call as high as I could, to where I was given a special phone number and extension for a case worker of sorts.
XBOX 360 Gets $50 Cheaper Tomorrow
By 8.7.07
The rumored 20 gigabyte XBOX 360 price cut goes into effect tomorrow according to the Seattle Post-Intelligencer. If you’re in the market for an XBOX, don’t buy one today or you’ll pay $50 more for no reason.
XBOX 360 Failure Rate As High As 33%
By 7.3.07
The failure rate nearing a third of all Xbox 360 consoles was found at other retailers too. A Best Buy customer service department manager, who wished to remain unnamed, said that failure rates for the console were “between a quarter to a third” of all units sold.
RESOLVED: Best Buy Either Voided Your XBOX Warranty Or Sold You A Used Unit
By 5.17.07
I never really pressed into trying to get them to track whether they had already taken that particular box as a return, etc. When I finally returned it, I was just so tired of the whole thing that I walked right out the door without trying to follow up on what really happened.
If you recall, Dan bought his XBOX in March, while the warranty had been activated in November, making it a possibility that the unit was used and sold as new.
Best Of Xbox
By 5.16.07
“”I don’t care if you bought your console yesterday, we still show your warranty is expired.””
Microsoft Won't Take Your Credit Card Off Your Ex-Boyfriend's XBOX Live Account
By 5.16.07
However much you like your man now, don’t let him sign up for XBOX Live using your credit card. Why not? Because after you’ve broken up, Microsoft won’t take your credit card number off of his account. Instead, they’ll tell you to change your credit card number or submit it to you credit card company as fraud. Also, they will be sarcastic to you on the phone. Weird, huh?
Best Buy Either Voided Your XBOX Warranty Or Sold You A Used Unit
By 4.25.07
UPDATE: Dan gets sweet sweet resolution.
Improved Xbox Warranty Is Victory For Gamer's Bizzare Project
By 4.4.07
Conor’s plan to return his broken Xbox in a 40ft shipping container is over, thanks to Microsoft’s improved Xbox warranty, which now says:
No Exchange: Best Buy Manager Tries To Void XBOX Warranty
By 3.27.07
The clerk told the customer that Microsoft handles all warranties on the Xbox360 and that Microsoft would not allow BestBuy to exchange the device.
Why Does It Take Microsoft 6 Weeks (And Counting) To Send A Mailer For An XBOX?
By 2.28.07
… another week goes by (4 weeks).
Burger King Is In The Video Game Business; Earnings Up 40% Thanks to XBOX
By 2.1.07
“Burger King Holdings Inc., the world’s second-largest hamburger chain, said Tuesday that quarterly earnings rose a better-than-expected 40 percent as an Xbox 360 video game promotion spurred sales in the U.S.”
Yikes. Are those games any good? —MEGHANN MARCO
