There are a few (very few) companies that Consumerist readers seem to universally adore. Woot is one of these, even when they’re not sending their customers unexplained wads of cash. They did something pretty simple this week: sold an item for $200, then put it up for sale for $170 only a few days later. Instead of saying “tough luck” to those first few customers who paid $30 more, Woot issued a pre-emptive refund.
Wendy is a fan of deal-a-day site Woot’s shirt-a-day site, and owns quite a few of their shirts. She wrote in with two purposes: first, to warn other people who love the company’s shirts that the sizing has changed, and also to praise the site for sending her out a shirt in the correct size with no fuss.
Consumers love Woot.com because they’re able to get neat and occasionally even useful items at good prices. The great deals are great for a reason, though. Items from Woot can be surplus, older models, or refurbished. (Sometimes all three.) This is disclosed at the time of purchase and part of the deal. But Erica was under the impression that when you pay $550 for a television set, it should obey its own power button and not stop working entirely after a little more than a year of service. She’s learned her lesson, and won’t be buying any more electronics from Philips. Or from Woot, for that matter.
A study of “Groupon addicts” asked them to specify how low a markdown had to be before they considered it a “good deal.” These were some pretty tough customers. How do their standards match up to yours?
Remember those brief few weeks when Netflix said it was actually going to rename its DVD service “Qwikster” and separate it from the Netflix website? Ah, those were the days… And now the deal-minded folks at Woot have put together a bit of prose that allows them to poke fun at Netflix, all while trying to sell some Lenovo Notebooks.
J. likes ordering from Woot, but hates FedEx SmartPost, the company’s shipping method of choice. Describing it as “some sort of misbegotten bastard child of FedEx and the US Postal Service,” J. calculates that it would actually be faster to travel from Woot HQ in Texas to his home on Brooklyn by bicycle. Which would be helpful if he weren’t ordering inanimate objects.
Woot is holding a Woot-Off today. Instead of their normal one deal a day format, when one deal is gone, they put up another one. It is very exciting and to help communicate the excitement the deals are accompanied by flashing siren lights. Don’t forget the $5 off coupon code: SERENDIPITY.
Someone at the post office poached the Villainous Victorian Velociraptor Matt had ordered from Shirt.Woot. Woot sent Matt a new Velociraptor shirt and he figured that was that. Not so! He recently received a remarkably detailed letter from the post office’s Inspector General, complete with an added surprise.
Reader WootAndTheWay tells Consumerist was one of the lucky few who got to order the Bag of Crap from Woot.com during the last Woot-off. Once the package arrived, she found that she was luckier than she had thought. Her box contained the usual assortment of random closeout goodness, and a folded-up envelope containing $609 in cash. Wait, what?
Woot says that they don’t know anything about how the envelope got there. It’s easy to believe them, since this is a very poor business model. What would you do?
These silly shaped rubberbands are apparently all the rage among elementary schoolers right now, and kids.woot has a deal to get a 72-pack of Kooz Bandz for $2.99 + $5 shipping.
When Woot announced last week that it was going to be acquired by Amazon.com, just about everyone wrote about it. However, of the many media organizations that covered the deal, only one has floated a policy that would charge bloggers for the kind of excerpting that’s historically been considered fair use. So, when the Associated Press, in writing about the Woot-Amazon deal, borrowed some of Woot’s own verbiage, the deal-a-day site struck back and told the wire service it expected $17.50 for the words. Or the AP could just buy two pairs of Sennheiser in-ear headphones and call it even.
Woot, frequent denizen of Consumerist’s Morning Deals, just got bought by Amazon, frequent purveyor of nearly everything imaginable.
Christopher made a mistake when he ordered a NeatReceipts scanner from Woot. He made some incorrect assumptions and ordered the Windows version of the device when he uses a Mac. But even though he was the one who made the mistake, the neat people at NeatReceipts happily swapped scanners with him—for free.
Robear wanted to order from shirt.woot, but something strange happened when he went to register. After choosing a username and entering his e-mail address, he noticed that all of the forms were pre-populated with another customer’s information…including that user’s credit card information. He contacted Woot to try to find out what could have happened, but Woot either hasn’t figured it out yet, or just isn’t responding. (UPDATE: Response from Woot below.)
Brandon regrets having done business with DeadlyDeal.com earlier this year. He figured he “couldn’t go wrong” with his mystery box purchase—”after all, my dealings with Woot.com had all been more than satisfactory so far.” But DeadlyDeal is no Woot, friends. Well, except maybe in the creative writing department, because there’s no way those DeadlyDeal customer testimonies (“Thanks for my free iPhone!”) are legit.