Justin and his wife saved up and bought a sweet, petite, shiny new Whirlpool refrigerator from Lowe’s. They were thrilled with their new purchase for about three weeks, until it began to make an unholy buzzing noise. No one can make the buzzing stop. Not Whirlpool, not Lowe’s, not an endless procession of repairmen, and not either company’s executive customer service. What now? [More]
whirlpool
Sorry, Your Four-Year-Old $3K Oven Is Too Old To Repair
By 1.6.11
Are all appliances, not just cheap ones, now considered disposable? Celia tells Consumerist that she paid $3,000 for her KitchenAid double oven four and a half years ago. The appliance broke down after she did something completely unreasonable during Thanksgiving: she tried to use both ovens at the same time. After a lengthy attempt to get it repaired, she learned that it wouldn’t be possible to get the oven fixed. Why? Because Whirlpool, parent company of KitchenAid, doesn’t make the part anymore. [More]
KitchenAid Doesn't Care That Your Oven Won't Turn Off
By 9.24.10
Chris writes that he spent $1,700 on a KitchenAid brand stove four years ago, and that stove now has a problem that the company isn’t interested in fixing. The off button for the oven doesn’t work. Chris correctly thinks that this is a safety issue, but there are no authorized repair technicians willing to travel to where he lives. KitchenAid representatives promised to help…but now the warranty has expired, and now the company offers no help at all. [More]
Clusterfracas of Stove Delivery Incompetence Loses Best Buy a Customer
By 6.23.10
Add “delivering a stove” to the list of things Best Buy is not very good at. Heather bought one from them, then was subjected to various delays and bogus fees, and now has to wait for Best Buy to “trick” its system into giving her a refund for a fee she should never have been charged in the first place. Here is the email she sent CEO of Best Buy, Brian Dunn, explaining the series of events leading up to her decision to never shop at Best Buy again: [More]
Facebook And Twitter Complaint Gets Dead Whirlpool Oven Fixed
By 2.10.10
When Adam’s oven died in the middle of baking a batch of cookies, he did what most modern, hyper-connected people would do: he complained about it on Facebook and Twitter, asking his friends for help. Help instead came from a new friend: a Whirlpool employee monitoring the social media, looking for unhappy customers. [More]
Unemployment Claims And Consumer Confidence Down, Whirlpool To Lay Off 1,100
By 8.29.09
The number of new unemployment claims filed nationwide was down to only 570,000 last week, but consumer confidence is at a four-month low. Maybe that’s because newsworthy layoffs continue, including Whirlpool announcing that they will cut 1,100 full-time positions in the U.S., located in Evansville, Indiana.
Front Loading Washers Have A Love Affair With Mold
By 8.28.08
Consumer Reports says that despite the fact that front-loading washers are more efficient than traditional top-loading washers, they do have one major drawback. Mold. And the problem is severe enough that there have been several class action lawsuits filed against LG, Whirlpool, and Sears, whose Kenmore front-loaders are made by Whirlpool.
Best Buy De-Hoses Washers To Save Money?
By 8.20.08
An alleged Best Buy employee tells us that the company has stopped including inlet water hoses in some Inglis, Whirlpool and Maytag top-loading washers it sells. According to the blurry photos he sent us, employees are now supposed to push this $27 accessory hose product on customers who buy the washers. Update: we don’t know if the decision originated with the manufacturers or Best Buy.
Help, Whirpool Replaced My Leaky Washer With A Brand New Leaky Washer!
By 2.2.08
Ken writes: “In February of 2007, we purchased a Whirlpool Duet Sport Washer, model XWWFW8410SW. The washer worked very well, and we noticed a savings in our water and electric bill. A few months later, we noticed it was leaking water. Fortunately, the washer is in the garage. We called our local appliance dealer, and they sent out a service technician. He “fixed” the leak. A couple of days later, it began leaking again. And it was fixed again. The door was replaced. The lock was replaced. The ring was replaced. Everything was caulked, adjusted, tweaked, etc. Again it leaked.”
Whirlpool Water Heaters Give Hundreds Cold Showers
By 5.30.06
We hope you don’t own a Whirlpool Flame Lock Gas Water heater, because boy, do they totally suck.
Maytag Will Fix Neptunes, Merging with Whirlpool
By 12.27.05
We recall hearing that a couple of you folks bought the Maytag Neptune front-loading washer and were less than enthused about the product. Well, we’ve got some good and bad news for you.
