Chris writes that he spent $1,700 on a KitchenAid brand stove four years ago, and that stove now has a problem that the company isn’t interested in fixing. The off button for the oven doesn’t work. Chris correctly thinks that this is a safety issue, but there are no authorized repair technicians willing to travel to where he lives. KitchenAid representatives promised to help…but now the warranty has expired, and now the company offers no help at all.
Add “delivering a stove” to the list of things Best Buy is not very good at. Heather bought one from them, then was subjected to various delays and bogus fees, and now has to wait for Best Buy to “trick” its system into giving her a refund for a fee she should never have been charged in the first place. Here is the email she sent CEO of Best Buy, Brian Dunn, explaining the series of events leading up to her decision to never shop at Best Buy again:
When Adam’s oven died in the middle of baking a batch of cookies, he did what most modern, hyper-connected people would do: he complained about it on Facebook and Twitter, asking his friends for help. Help instead came from a new friend: a Whirlpool employee monitoring the social media, looking for unhappy customers.
The number of new unemployment claims filed nationwide was down to only 570,000 last week, but consumer confidence is at a four-month low. Maybe that’s because newsworthy layoffs continue, including Whirlpool announcing that they will cut 1,100 full-time positions in the U.S., located in Evansville, Indiana.
Consumer Reports says that despite the fact that front-loading washers are more efficient than traditional top-loading washers, they do have one major drawback. Mold. And the problem is severe enough that there have been several class action lawsuits filed against LG, Whirlpool, and Sears, whose Kenmore front-loaders are made by Whirlpool.
An alleged Best Buy employee tells us that the company has stopped including inlet water hoses in some Inglis, Whirlpool and Maytag top-loading washers it sells. According to the blurry photos he sent us, employees are now supposed to push this $27 accessory hose product on customers who buy the washers. Update: we don’t know if the decision originated with the manufacturers or Best Buy.
Ken writes: “In February of 2007, we purchased a Whirlpool Duet Sport Washer, model XWWFW8410SW. The washer worked very well, and we noticed a savings in our water and electric bill. A few months later, we noticed it was leaking water. Fortunately, the washer is in the garage. We called our local appliance dealer, and they sent out a service technician. He “fixed” the leak. A couple of days later, it began leaking again. And it was fixed again. The door was replaced. The lock was replaced. The ring was replaced. Everything was caulked, adjusted, tweaked, etc. Again it leaked.”
We hope you don’t own a Whirlpool Flame Lock Gas Water heater, because boy, do they totally suck.