Last December, Theodore Karantsalis received a letter from Sprint, where he was a customer, telling him that someone who banks with Wells-Fargo—where he’s not a customer—was presented with his invoice and personal data when they logged into their Wells-Fargo Checkfree account. The customer contacted Sprint, and Sprint contacted Karantsalis. Karantsalis decided that he’d deal with the issue on his own instead of bringing a lawyer into it or throwing his hands up in frustration, so he took both companies to small claims court.
wells-fargo
Wells Fargo's Website Wants You To Use Netscape Navigator For Security Reasons
By 2.12.08
I recently tried to sign up for online access to my Wells Fargo Financial account. I am on a mac and use Firefox or Safari – depending on my mood.
Another Ohio Judge Halts A Foreclosure
By 12.14.07
The judge said the foreclosure lawsuit was filed before Wells Fargo owned the mortgage – thus, the suit was premature.
Kid Get $120 In Wells Fargo Overdrafts Refunded After Rich Dad Calls VP
By 9.26.07
DM reports that he was able to get Wells Fargo to reverse all his overdrafts… because his dad has a big Wells Fargo account and was able to call up some company Vice President. Ahem. Three cheers for the power of escalating issues outside of the customer service line, we suppose.
College Student Learns How Overdrafts Work
By 9.20.07
Forgive me, I’m a bit emotional over this. I’m raging mad and sad and disappointed because today Wells Fargo just lost my business. Yeah, I screwed up in this, but I’m a poor college student, and I thought I fixed it before it was a problem…
Wells Fargo's Network Goes Down For 24 Hours, Customers Sad, Broke
By 8.21.07
Some of Wells Fargo’s customers experienced an service outage that lasted about 24 hours, according to the Associated Press. Affected customers were unable to get cash or use their debit cards.
By 6.28.07
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Big banks are bringing banking to your cellphone so you can easily see how broke you are from anywhere in the world.
Maxed Out's Bombshells: 1. Wells Fargo Funds Payday Loan Chains 2. Celebrities Get VIP Credit Report Treatment
By 6.20.07
While we chided Maxed Out for not discussing consumer self-empowerment, the movie did make two very interesting claims:
Wells Fargo Takes Over Policy, Decides House On Hill Is On A Flood Plain, Automatically Assesses And Withdraws Money For Flood Insurance
By 5.24.07
A reader asks:
Top 5 Online Banks For Customer Satisfaction
By 4.25.07
You can’t please all of the people all of the time, but you can try. Here’s a list of the online banks that are trying the hardest.
Don’t Tell Your Bank If Your Checks Get Stolen…
By 1.14.07
If a box of your checks gets stolen from your mailbox, only call if you’re going to cancel your account, at least if your bank is Wells Fargo. One blogger found they refused to cancel a whole box worth of checks stolen from his mailbox. And Wells Fargo told him that if he hung up without canceling his account, he removed the bank of any liability for any fraudulent checks getting cashed…
Wells Fargo VISA Gift Card’s Hidden Fees
By 12.18.06
Wells Fargo touts its prepaid VISA gift cards as “the perfect gift” and has sold over a million, but perhaps they would sell a little less if people knew about these terms and conditions, flushed out by Mouse Print:
New Home Buyer Beware
By 12.14.06
What to look out for when buying a new home: predatory lenders, kickbacks to title insurance companies and super-fun undisclosed terms.
Tear This Document To Shreds To See Your Wells Fargo Extended Protection Plan
By 9.13.06
Over at This Is Broken, reader Mike wrote in with a scan of an insert in his latest credit card bill from Wells Fargo. “One of those side-tear envelopes where you tear off one side and slide the contents out. The other three sides remain sealed, to ensure that the text printed on the inside of the envelope cover is unreadable.”
BREAKING: Wells Fargo Loses Laptop With Customers Private Data
By 5.12.06
Lee received a letter today from Wells Fargo notifying him that they lost a laptop containing his and other customer’s private data.
Time to Human vs. Time to Sentience
By 4.28.06
With debit card fraud on the rise, banks are getting way hardcore about putting stops on accounts if they notice any slight deviation from normal activity. Unfortunately, their customer service desks haven’t kept pace with the uptick.
Time to Human, Banks, Day 5
By 4.21.06
Ring ring, Mr. Banker, pick up the phone, we hit the stopwatch and hang up. Here are the results.
Time to Human, Banks, Day 4
By 4.20.06
Today’s results in our week-long test of how long it takes banks humanoids to pick up the ring ring ring.
